Forum Discussion

Chocomallow's avatar
Chocomallow
2 years ago
Solved

Save files not loading in game

Hello

Ever since the newest update in August, my save files will not load at all. I can see them in the files just not in game. Its a similar situation with my cc but I'm not as worried about that. The weirdest thing about everything is that The Sims 4 game opens up as if I've never played before despite having it since 2018. I've tried what seems like everything: repairing the game, deleting and redownloading the saves, putting the saves in a new folder, clearing my cache, removing my cc, renaming files, basically everything I've seen on here from people with this similar issue from the past. Nothing, my saves will not show up. I thought that One Drive had something to do with it but I moved my Sims 4 folder out of One Drive and onto my computer but nope, it still wont show up. I'm about to just try uninstalling and reinstalling The Sims 4 but worried it will mess something up. None of the saves have the MSI in the name either.

I've never had a problem like this before and its driving me crazy, someone please help. I just want to play in my saves.

pc
  • puzzlezaddict's avatar
    puzzlezaddict
    2 years ago

    @Chocomallow  Sims 4 is reading this path:

    C:\Users\your username\Documents etc.

    And it appears your saves are here:

    C:\Users\your username\OneDrive\Documents etc.

    That would explain why the saves aren't loading.  To make sure you're opening the correct Documents folder, you can open a File Explorer window, click This PC in the left panel, double-click the C drive, then proceed from there.

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Chocomallow  Please make sure your saves are inside the Sims 4 folder the game is reading.  Here's how to find that folder:

    https://sims4.crinrict.com/eng/2018/07/how-to-find-your-user-folder/

    To see the full file path to a save, right-click the file and select Properties > General, then look for the Location.

    If this doesn't help, please post the full file path to the Sims 4 folder as seen in-game.  Please also post a screenshot of the folder that contains your saves, as in, I'd like to see the save files themselves.  Include the address bar, above the list of files and folders, in the screenshot.

  • Chocomallow's avatar
    Chocomallow
    2 years ago

    Sadly that didn't seem to be the case, The file pathing looks to be the one the game is reading. 

    I had to create a new save to take a screenshot of the file path in game. Hopefully these screenshots help, thanks.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @Chocomallow  Sims 4 is reading this path:

    C:\Users\your username\Documents etc.

    And it appears your saves are here:

    C:\Users\your username\OneDrive\Documents etc.

    That would explain why the saves aren't loading.  To make sure you're opening the correct Documents folder, you can open a File Explorer window, click This PC in the left panel, double-click the C drive, then proceed from there.

About The Sims 4 Technical Issues - PC

PC players get help with their technical issues in The Sims 4 here.51,954 PostsLatest Activity: 2 hours ago