Sims 4 Keeps Crashing on Launch

This issue has been happening to me from since April, and EA has not helped. All their suggestions don't work. Many other people have been dealing with the same issue. Hopefully, at some point,t they'll figure out what the heck is wrong with their game and FIX IT!

I've also been having this issue since April, and have found no solutions that work. I removed all mods, uninstalled and reinstalled, made sure all my drivers are the most current, have no corrupted files, and my laptop is a brand new gaming laptop that can handle other modern comparatively high-graphics games. It crashes in Create a Sim. I can't even load old saves. Posting here to follow for updates. Wish y'all luck

Speaking of which, the last I've played Sims 4 was April until now, and I'm having the same problem as well..

I came back playing after like 1 year. I updated a few days ago, then my game also crashes everytime I play, after about 30-60 min of playing. I did not have the problem with the same computer before. Sometimes it seems to be linked to when there are too many sims on the same lot. But most often it is just hard to know what the problem is.

I'm having the same problem since friday, sometimes the game gets to the loading screen, the sims logo appears and then vanishes, and that's when the game freezes and I can't even close it. There's some other times that the game simply shows a white screen and I have to restart my pc for it to close. I've tried everything and nothing fixes it. I'm so frustated because I want to play the game so bad. 😭

Im having the same issue, the loading diamond will pop with the text and music and then it crashes back to the EA home screen. I have done everything possible and nothing and my pc is new so its def a Ea and sims problem, some people say to try playing the game offline and that didnt work for me either Nor do i have CC or mods.

I came back playing after a month too, but I cant even get into the game. its loads at the plumbob screen then freeze and crashes back to my home screen

0iry0l9sk6hq​  Sorry for the late reply, and thanks for the dxdiag, which shows Sims 4 is crashing due to an issue with the AMD graphics driver.  But the game shouldn't be using the AMD driver at all.  Are you trying to play with the laptop running only on battery?  If so, try plugging it in and see whether that helps.

If it doesn't, force the game to use the Nvidia GPU instead.  Open Windows Settings > System > Display > Graphics, click Browse, find TS4_x64 on the list, and choose the high-performance option.  Do the same for TS4_Launcher_x64.  Then right-click the desktop, open the Nvidia Control Panel, choose Manage 3D Settings > Program settings, select TS4_x64, and choose the high-performance option there; repeat for TS4_Launcher_x64.  Then try to play.

If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Look for an error that happened at exactly the time of your most recent Sims 4 crash.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

17974931e41e70df​ huely​ AdielisXp​  Please remove your saves folder from Documents > Electronic Arts > The Sims 4 and see whether it helps.  If it does, you likely have this issue:

Crashes on Mainmenu | EA Forums - 12139111

andrsa07​  Please provide a dxdiag.  Click Windows key-R, enter dxdiag in the run box, wait for the scan to finish, click "Save all information," and save the file to your desktop.  From there, you can attach it to a reply using the paper clip (Attachment) icon included with the other formatting buttons.