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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Mouse/View Teleporting

@Cyberhiker1965 

I'm wondering if this might be related to an Origin issue we're currently tracking. We've been getting reports that the Origin client is popping up and taking focus from other apps while they're running. I'm thinking that Origin might be taking focus away from Apex Legends while the game is running, which could explain why your mouse is behaving strangely in-game. 

When you have a chance can you try this workaround for me? 

1. Close Origin and its services processes (OriginWebHelperService.exe and OriginClientService.exe). 
2. Delete all files in the following 2 folders:
- "C:\ProgramData\Electronic Arts\EA Services\License"
- "C:\Users\<UserName>\AppData\Local\Electronic Arts\EA Services\License"

3. Start Origin back up

Let me know if your'e still seeing any mouse issues after that. Thanks!

/Kent

4 Replies

  • Cyberhiker1965's avatar
    Cyberhiker1965
    6 years ago

    No clue why those files are there if it doesn't matter if they were deleted, but it appears to have worked. Thanks for the help!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Cyberhiker1965 

    That's good to hear! The files in those folders are cached data that the Origin client would automatically replace on its own. Thanks for letting me know that it helped. 🙌

    /Kent

  • pineapplegod37's avatar
    pineapplegod37
    4 years ago

    I don't have "C:\Users\<UserName>\AppData\Local\Electronic Arts\EA Services\License" and i tried this and it still happened

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, 


    Since this is an older post that has been inactive for a couple years I am going to lock this post to prevent necro-posting. 

    If you need some help with a similar issue please feel free to create a new thread, and we can take a look. 

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