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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago

Re: i cant access the store or anything on apex

Hey @TQNB2003

Are you still running into any issues when you're accessing the store? Have you had a chance to try shutting down and restarting the game along with your console/PC to see if that helps at all? 

/Kent

14 Replies

  • I have this same problem.

    I have restarted the game, my pc, and tried to repair the game file none of which have worked.

  • @EA_Kent I just bought apex coins now its just loading and wont let me access the battle bass, store, legends or anything and keeps saying problem processing game logic when i try to press square to go to battle pass season 5
  • juanjayc93's avatar
    juanjayc93
    6 years ago
    @V-Bigbird-V I’m having the same issues, I just bought apex coins and nothing loads from the battle * to the store on the tabs
  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hey folks. 

    There was an issue yesterday that was causing problems accessing menus in-game, including the store. This should be fixed now. 

    If you're still having trouble pulling up the store today please let me know. 

    Thanks!

    /Kent

  • @EA_Kent still not working. Accessing the store from the game results in Origin window opening and it juist stays white.
  • PassiMagic's avatar
    PassiMagic
    6 years ago

    Thats what happens... nothing i can do. Good thing is i am saving money!

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @PassiMagic 

    Hmm, I see. Are you currently using a VPN or anything like that? 

    /Kent

  • No Sir.

    any known issues with geforce experience overlay? read somegthing about that

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @PassiMagic 

    Got it, thanks!

    I haven't heard about any issues with the overlay affecting the store in particular. Have you tried disabling it to test and see if that makes any difference at all? 

    /Kent

  • @EA_Kent 

    this is happing in season 9 for me. I don't have any VPN or overlay, I've restarted the game/pc, and have used repair on apex 

  • I have the same prob here....i did everything but its not working...i play with ps4 and i just updated the game but....i had server problems at first ...telling me that no servers found .....and after trying for 100000 times finally i got in but my store...legend part....battlepass part doesnt load.....doesn't even let me go in ....and my crafting materials and coins either .....what should i do ? Pls help (im iranian so ...please help)