Re: Random Packet Loss (PC)

Thank you both for the additional info!

Unfortunately I don't have the IP address of any of the servers to test the connection directly to them. Have you both checked to make sure the recommended ports for Apex Legends are open on your network? You can find more details about the specific ports over at the EA Help website. I'd recommend giving that a shot if you haven't already. 

Let me know if you see any improvement after the ports have been opened. Thanks again!

/Kent

I have already forwarded those ports but it didn't solve the issue for me.

1 game on 2 on ranked is packet loss, 1 on 2, I've played hours regular games, 1 issue only but ranked, constent. So It is not  something to open or i don't know what. You have a serious issue.

Hello, I also have the same exact problem. Once in a while I get a match with heavy packet loss, completely unplayable, then I get stuck on returning to lobby screen and have to manually quit.

I got in contact with chat support too but we didn't find any solution. I tried everything mentioned in troubleshooting and more, I'm in Italy and got a good connection, every other game works fine, no packet loss at all, ping is good.

Did a trace on other companies servers like overwatch and valorant, 0 packet loss. It happens on every Apex server I tried in Europe.

I think is something server or netcode related on EA part, because I can't find anything wrong here or in my ISP.   

If it can be useful to compare, I am on Windows 10 latest update, bitdefender antivirus.

Gigabyte x570 elite MB with intel LAN, BIOS F21

AMD 3800X CPU

1080 GTX GPU

16 GB RAM 3600

NO OC

Thanks everyone for the updates. Have you also tried setting a different DNS in Windows to see if that makes any difference? 

You can change the DNS through the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you select Manual you can enter a DNS of your choosing. I often use the public Google DNS (primary: 8.8.8.8, secondary: 8.8.4.4), but if there's a different public DNS you would rather use instead that would be OK as well. 

Let me know if using a different DNS helps at all. Thanks again!

/Kent

Thanks for your reply, I tried using Windows DNS setting, same results on trace or in-game. Tried google, cloudflare and my ISP DNS.

Also, I never had this problem until season 6 and it is only with this game, so I don't think there is a fix on our end. 

@PajamasM4n 

I appreciate you giving it a shot. 

When you have a chance can you try running a UO Trace and send the results to me via direct message? For more information on how to run the test check out the EA Help website. 

Please direct message me the results once you've had the chance to run the test. Thanks again. 

/Kent

I have also tried it with several other DNS servers but unfortunately this hasn't solved my issue.

I will send you my UOTrace results aswell but it is obviously not a EU server so the ping is pretty high. No packet loss though.

I run UOTrace and sent the results in PM, also attached here. Last night was even worse, every game had packet loss, from unplayable to mild. 

Just to add to this thread. I have tried DNS and port forwarding to no avail. Still have this issue.
I tried alt f4 midgame and rejoin, maybe this could help but it did not. 

If its any help, the voice coms are also affected by the issue, i cant hear my teammates, they break in sync with the players jumping and lagging in front of me. 
This has to be some sort of a server you have that usually we end up playing on and we literally lose 50% packets or something.

I want to throw my hat into this conversation as well, not too long ago this was never an issue it seems fairly recently that im getting full game packet loss to "Connecting To Lobby" crash.

I did try to let the game return to lobby a couple of times to see if it was just slow, the first occasion the Game hard crashed with an Engine error (Too many visible objects) and the second time it failed an anti cheat verification stating Excessive packet loss.

I have also ran the UO trace utility with 2-3% package loss.

To reiterate others, it only seems to be this game giving me this issue.

I have gone through all the troubleshooting steps to no avail so I will be keeping an eye on this thread for a fix.

Let me know if there are anything you want me to check.

Yes I also started experiencing this in the last weeks, and I have had also the same errors. When a game affected by packet loss was over, it was stuck on connecting to lobby and if I waited long enough for the game to crash, I got too many visible objects or anticheat verification failed errors. 

Thanks for the details, everyone. 

I'll pass this information along for a look. 

/Kent

When a packet loss match ends and I leave it in the state of "Connection to lobby" for a while mostly it ends with this Engine error:

I have had a few games after the aftermarket update and it seems that the packet loss issue has been resolved.

Ill keep monitoring it but as of right now, Good job!

Hey all,

Just want to say that I have been struggling with this issue since approx season 2. It is basically every 10 or something matches that I go into that have this bug. Although some evenings it wouldn't appear at all. 

It is absolutely horrible though, especially when grinding diamond 3 and getting this packet loss lag bug on drop, unplayable. 

I did the port opening etc but nothing has seem to solve it permanently. I was actually optimistic after the latest patch, but it was back today and yesterday again.

Hope we can figure this out. Non of my friends seem to have this problem.

I have tried the alt f4  and swapping server, it does not work. I have been playing some ranked games with 6 different people, 2 of them experiences packet loss. 
This has to be a very large issue that many players experience.
Could we speed up on this ticket Support? This might be some bad servers on your end or something.

I also had some days to test the issue, the specific problem is gone, meaning I don't get unplayable games with heavy packet loss that end in crashes.

Anyway, I still get packet loss as seen in the new FPS/Connection data in settings menu, going from 3 to 15 packet lost.

Not game breaking but enough to give me a disadvantage against good players and there's a bit of no reg on hits.

It causes some lag in framerate that looks like screen tearing and there's also some missing sounds when packets are lost.

It seems worse on days and times where there's more server traffic, on weekends and in evening. 

Since the last patch (Aftermarket Event) I also noticed that the issue isn't appearing that regular anymore. I still get it from time to time (maybe once an evening) and the symptoms are the same when it does happen.

Since the Halloween event issues got more frequent again. Almost every other match is now with packet loss, but sometimes, if I am lucky to survive this mess long enough, after 5 minutes or so it goes back to normal.

Got even worse for me in season 7. Each 4th game or so it is unplayable...

@EA_Kent Yes since season 7 it got even more frequent and I now always need to Alt+F4 the game because it stays stuck in "connecting to lobby" forever. Different DNS and all these attempts to fix it didn't do anything at all. Do you have any new info on this topic? Is Respawn aware of this issue and do they work on that?