Community ManagerWhat country are you in? Not all of them have a number you can call.
You can also try creating a case from a different account. The advisor will be able to find the account in question and assist with this.
I'm from united states. I contacted via twitter, facebook, here etc...
When I look at thte case it says "waiting on player" why does it say "waiting on player?"
I haven't been reached out by EA
Community ManagerSince you're in the US, you need to use the option for a callback. Can you resume one of your cases and see that as an option? Is it not there when you're creating the case? This is something you absolutely need to either talk to someone the phone or use live chat. You keep choosing email which is why this isn't getting handled.
Community Manager
