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IbrahimShak's avatar
IbrahimShak
Rising Newcomer
28 days ago

Apex Legends cross progression

When cross progression was announced i instantly linked my xbox and steam account so that the progress from my xbox account could transfer. i waited for like 6 months thinking i just hadn't got cross progression yet but then when i logged into my xbox it was the same account as my Steam. please help me get my Xbox account back i dont know if it was maybe linked to a different account or what could of happened but it dont have any of my cosmetics or anything from my xbox account.

3 Replies

  • It sounds like your Xbox account was linked to a different EA Account and you relinked it to the same EA Account that held your Steam data. A situation a bit like this:

    Before Relinking

    EA Account #1

    • Steam Linked

    EA Account #2

    • Xbox Linked

    After Relinking

    EA Account #1

    • Steam Linked
    • Xbox Linked

    EA Account #2

    • No platform accounts linked

    ---

    Keep in mind that all progress is stored on the EA Account and not the Platform account. Meaning that when you relinked your Xbox from Account #2 to Account #1, it didn't bring over any progress, as it would still be stored on Account #2. This means that your Xbox account would be able to access the data from Account #2, hence why you would see the progress you made on Steam, but not Xbox.

    Currently there is no way to move data between EA Accounts, so if your Xbox and Steam platform accounts were linked to different EA Accounts at the time, it would not have brought over any data.

    This was a bit more wonky before Cross Progression rolled out, so if you unlinked a platform account before Cross Progression was rolled out on your account, you had a decently high chance of losing your in-game content. Multiple warnings about this were posted. So it's still possible that you can get your Xbox progress back if you were to link it back to the EA Account it was originally linked to, though it's also possible this progress has been lost because of that.

  • IbrahimShak's avatar
    IbrahimShak
    Rising Newcomer
    27 days ago

    Okay Thanks for the fast reply! i think i found the account i had it previously linked too should i unlink my xbox account from my current EA account and link it back to the original?

  • XHelperZ's avatar
    XHelperZ
    Hero+
    27 days ago

    If you want to access the content from that account on Xbox again, then yes that would be a good option.