Re: Shadow banned

Hi, I tried to follow the links, but get a "page not found". I think I may be Showband because I go up against a lot of Masters and cheaters. I've been playing since season 1 and never cheated and only once accidentally found an exploit in season 3 (I think) where I fired a weapon while downed. I'm a little slower than the young guys (I'm in my 50's), but can hold my own... but Season 13 was so bad for cheaters. But friends of mine say as soon as they join me, there's masters, preds and cheaters. I rarely play Ranked, but managed to get Plat once, but tired of other players with Aim assist.... I try and use the "no console" option.... and even though I still come up against guys on PC with controllers and therefore freaken Aim assist, maybe that's considered an exploit?

@HairyLozenge the links in @EA_Illium 's post work fine for me.

The EA staff who work on AHQ cannot help you with account-related issues, such as bans.

If you feel you have been incorrectly banned, you can dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

If you feel you have been hacked, you can follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

Just because we are old (56),  dosnt mean we can't out stratigiese the youth on the field of play 😃

Yeah, sorry, I haven't been banned, but wondered if I've been relegated to a cheaters lobby. when I go to the page:

https://help.ea.com/in/help/account/information-about-locked-or-banned-or-suspended-accounts/

and click on the Contact us page

https://help.ea.com/en/contact-us/?product=ea-desktop&platform=pc&category=manage-my-account&issue=banned-or-suspended-account

I get "Page not Found".... maybe because I have not "officially" been banned.... maybe I'll wait until there's a chat so I can talk to someone live.

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@HairyLozenge wrote:

https://help.ea.com/en/contact-us/?product=ea-desktop&platform=pc&category=manage-my-account&issue=banned-or-suspended-account

I get "Page not Found".... 

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Yea thats wierd,  but if you click on the link above again and (on mobile)  press the head with a headset on outlined in orange, it then lists your cases, with a "contact us" button then just below.