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Re: Starter and Founder pack locked after switching to ps5

I'm having the same issue. The pack doesn't appear as additional content.

10 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, 


    Thanks for reaching out about this. 

    We've sent this up for a look. 

  • Is there any estimate time for this issue to be solved. I don't feel comfortable paying for items and then randomly losing said items....

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi everyone, 

    We're still looking into this, but I'm afraid I don't have a time frame on when it might be fixed. 

    Thanks again for your patience while we're working on it. 


  • @EA_Kent wrote:

    Hi everyone, 

    We're still looking into this, but I'm afraid I don't have a time frame on when it might be fixed. 

    Thanks again for your patience while we're working on it. 


    Thanks for the heads up, if you can when thwir is a solution can you post a time frame. Thanks 

  • So, when will this be fixed? I refrained from buying new cosmetics since i can apparently lose access to them at any given moment....


  • @apolokreed wrote:

    So, when will this be fixed? I refrained from buying new cosmetics since i can apparently lose access to them at any given moment....


    I pretty sure this problem is at the bottom of the list of things to fix which sucks.

  • Replying to this thread just to make it clear that this is still an issue! 70$ spent between the starter and founder packs and I still can’t access any of those said cosmetics on ps5. Things that I already paid for and that were attached to my account. Please Respawn, get to this when you can. Thanks. 

  • Were you really working on it? 6 months later, still no fix.. I want my hemlok back please

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