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warslag's avatar
warslag
3 years ago

Re: EA support being incredibly rude and shooing me off.

@AnonymousAs a former 'Champion' I can tell you that EA staff are really nice people. They are clever and knowledgeable and the whole customer facing thing is run to a very high standard. I'm sure mistakes are made here and there and everyone's entitled to a bad day, but they are actually very professional indeed.
It's a tough job and definitely not for people like you, who can't seem to stop themselves coming to the forums in droves telling tall stories about staff being rude, or being hacked, or a little brother using cheats on their computer, or some story about an internet café. Most of us learn to stop lying and blaming other people while we're still toddlers but some slip through the net and make a career out of it. But you don't have to be one of those.
The best thing you could do now, is to admit your mistake, apologise and move on.

4 Replies

  • Anonymous's avatar
    Anonymous
    3 years ago

    I suppose reading comprehension isnt something everyone has. I mentioned ive tried to show them evidence etc. Ive been very civil but i keep getting automated responses back. Which is just rude. And what does the job not being for me have to do with anything? Useless info you can just leave out. Maybe then your reply wouldnt have been a paragraph where you couldve left half of it out and still have the same message. 
    i read alot of posts of bad experiences with them so i suppose its not just a bad day.

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago
    @Anonymous There are no automated response, that being said, I do not agree with @warslag I would prefer to give everyone the benefit of the doubt. I would like to help you in any way possible, I can even help you format your appeals so you are providing the necessary information in a clear way. The team reviewing your appeals have to do that all day, so the likely stick to a basic response of the info isn’t there, or isn’t direct. Here’s what I would

    recommend:
    Hello! My account has been banned for cheating, but there was suspicious activity in it that I had reported yesterday. I Believed my account was compromised and changed my passwords. I was wondering if I could get my account unbanned, as the person hacking it can’t cheat on it anymore. I can provide proof of my contact before if it’s necessary. Thanks!

    Something kind like that that gets to the information and lays out the situation clearly should get a better response. Add more information as you see fit. If you need any more help, just tag me in this thread or DM me.
  • warslag's avatar
    warslag
    3 years ago
    @BigMacAttack8u I don't think you understand that the "benefit of the doubt" doesn't extend to those who have already been proven to have broken the rules, are now banned and their appeal rejected. All doubt is removed by this point.

    But since you are obviously a helpful forum user, I will extend to you the benefit of the doubt and simply give you a bit of advice. Don't let people take you for a mug.
  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    3 years ago
    @warslag Just becase a decision was made, does not mean it was the right one, thats way appeals exist, and why you get 3. Humans have proven time and again that they will always make mistakes before taking the right path. Say @Anonymous did actually cheat (not saying they did), but we gave them the benefit of the doubt and unbanned them, there are two possibilities:
    They don’t cheat again, learning from their mistake.
    Or,
    They go right back to cheating.
    In the latter, we have a problem, and they just get banned permanently, no appeals.
    In the former, we have given someone the opportunity the to improve and learn, and they took it. If we can give someone the opportunity to make better decisions, then we can slowly make the world (or the game in this context) a bit better. Giving someone the benefit of the doubt is almost always worth it 🙂

    “Hate cannot drive out hate; only love can do that” -Dr. Martin Luther King, Jr.

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