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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
11 months ago

Re: Unexpected Kernel Mode Trap BSOD Apex

@iEatMaziee 

Bluescreen issues are outside of the scope of support we provide here as they generally indicate an issue outside of our games.

Some general troubleshooting steps:

  1. Make sure all available Windows Updates and hardware driver updates are installed
  2. Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
  3. Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135

Thanks.

1 Reply

  • iEatMaziee's avatar
    iEatMaziee
    11 months ago

    @EA_BarryI have completed all steps you have listed, before your reply, and even after. Still no resolution. I initially contacted Microsoft, assuming it was an issue on their end and they ran me through many diagnostics. My minidump files show it's the EasyAntiCheat. I never had an issue before, until this new EasyAntiCheat_EOS. I used to be able to go into EAC and repair the game, but the new one I can't even launch it. I have downloaded the game on Steam and the EA App, and still BSOD. No other game I have, even games with EasyAntiCheat (Fortnite) do this. I have read other post with the same issue.

    I can upload my minidump files if you'd like.

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