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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Ea deleted my account

Hey @Izueno,

Your progress is stored at the EA Account level, not on individual platforms like Xbox, Steam, etc.

If your platforms have been linked to a new EA Account, you wouldn't have any progress as a result. We'd need to try locating whichever account they were linked to previously and re-link them there instead.

It sounds like the support team had located an old account they think may be the original, but it would be worth checking any other emails or accounts you may have used in the past as well.

To try regaining access to any particular account however, you'll need to continue working with the support team as we cannot make any changes to your accounts here on the forums. 

4 Replies

  • Izueno's avatar
    Izueno
    2 years ago

    okay but when im working with them they told me the information i had given was incorrect but how my accounts literally all share the same ip/birthday/billing address/phone number etc and they said its wrong so i cant verify im the owner like IN WHAT UNIVERSE DOES THIS MAKE SENSE HOW WOULD I EVEN BE ABLE TO HAVE ACCESS TO THESE EMAILS IF IM NOT THE OWNER AND ACTIVELY ON THEM IN OTHER GAMES MADE BY EA 

  • Izueno's avatar
    Izueno
    2 years ago

    like why is my account even unlinked from anything in the first place THAT IS THE MAJOR QUESTION 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Izueno 

    We wouldn't be able to see or discuss details of what took place on your account here via the forums, sorry. You'll need to speak with support about that.

    In some cases this type of thing would pop up either if an account's been disabled for inactivity and the wrong account is used to sign back in, or if someone else gained access to the account and changed the login details.

    It would be worth going through these security steps if you feel someone else may have gained access to the account, but only our support team would be able to clarify those details or make any changes to the account itself.

  • Izueno's avatar
    Izueno
    2 years ago

    it really shouldnt be this hard you guys hurt my head not gonna lie 

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