Re: my account name changed

i have enabled pretty much every option to 2 factor authentication and the name that it was changed to is the full name of one of my friends.

Hey @tellmehowtoaim,

I don't see any of the platforms connected here using an actual name.

Note that if the name being changed was from another platform like Xbox, you'll want to check with their support instead. An Xbox account name couldn't be changed through your EA Account details.

If this was the EA ID of a different EA Account, you'll want to contact our support directly using the link in my previous post. We wouldn't be able to make any changes here on the forums. 

that’s the thing my name on xbox is my normal name for some reason my name has been changed to one of my friends names with (“) and : which to my knowledge aren’t available for apex names.

@tellmehowtoaim 

To be clear, you're saying this just happens in-game on your Xbox? Which name is being changed, and what platform are you on?

While quotation marks aren't typically available, there are some situations people can use normally unavailable characters in their names. Those are being looked into, but wouldn't cause the name itself to be changed, especially to one of your friend's names.

You'll want to look at who has access to whichever account name is being changed - if this is while you're on Xbox, it would be pulling that from your Xbox gamertag, which isn't set through your EA Account details.

If you're playing on Steam, you'd need to check the Steam username, if through the EA app then your EA ID here (though this would also change your forum name), etc.

it changed yesterday on my xbox but my xbox name has remained the same name. The only accounts that are on my xbox are my own just separate accounts.