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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
10 months ago

Re: Lost progress

Hey @Chulachan,

It looks like you've just recently linked your Xbox to a new EA Account, however it was previously linked to another EA Account if you've ever played Apex.

It is not possible to play Apex without linking your Xbox to an EA Account. Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. 

Since your Xbox is now linked to a different EA Account, you're not seeing the progress that was made on the original account. You would need to link your Xbox back to that original EA Account to try restoring access to any missing progress.

If you don't recall or can no longer access the older account, or run into any other trouble linking accounts, please contact support directly so they can take a look.

2 Replies

  • Chulachan's avatar
    Chulachan
    10 months ago

    I don't know maybe just I forget the old ea account so what I do in this case plss I need help I have so many skins I can't lose them

  • grgwrgw's avatar
    grgwrgw
    10 months ago

    I have a similar issue. I used to play by linking my EA account to Steam, but when I logged in the day before yesterday, it kept saying my EA credentials had expired. So I used the EA platform to play, and after logging into the game, I found that all my progress was lost. My legends, levels, skins, and everything else are gone. I hope you can help me solve this problem.

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