Re: Can’t connect to ea server Battlefield v

i play on pc I've tried everything 

Hey @lol19DK. 

When you have the chance could you try running a UO Trace? That will give us a detailed look at the connection between your PC and the servers, so if there's something happening in between we should be able to see it. 

For more info on how to run the test check out the EA Help website. Please send me the results in a direct message when you have them. Thanks!

/Kent

heey 

@lol19DK 

Thanks!

How long did you let the trace run? Ideally we'll want to look at a sample of 100 packets, but it looks like it stopped after 17. Can you try running it again and make sure it sends at least 100 packets so we have a good sample? 

I appreciate it. 

/Kent

Okay

@lol19DK 

Perfect, thanks!

The trace looks pretty good. There doesn't appear to be any measurable packet loss, and the ping doesn't look out of the ordinary. 

Have you ever had a chance to try starting up your PC in a Clean Boot to see if that makes any difference at all? If there's something else running on your PC that might be blocking the connection that may help to get around it. 

For more info on how to set one up check out the EA Help website. Let me know how that goes when you have a chance. 

Thanks again!

/Kent

it didn't help i have norton 360 and I've tried to turn it off and it didn't help either

@kosirus25 I'm sorry to hear but you probably shouldn't expect ea will help you I have tried to contact them and they just shut it down I have tried everything they have said I should and sent them everything they asked for

@lol19DK 

Every case is different. EA Help looks at these situations on a case-by-case basis, so even if they were unable to help in your case that doesn't mean it will be the same for someone else. 

That said, what are you seeing when you're trying to connect to BFV? Is it giving you the "invalid account" error, or is it something different? 

/Kent

@EA_Kent @I see the same error message in bf 5 unable to connect to ea server

@lol19DK 

Got it. 

That sounds like it could be a different issue than the "invalid account" error. What sort of troubleshooting have you had the chance to try so far? 

/Kent

@EA_Kent @What kind of help not much on there part have sent dem information and they don't help and I have tjekket my end and nothing wrong with my network