Community Manager@CYPH3RsD0M41N Hey, can you send me a screenshot of the error when it happens? That error typically happens when you log into the keep not claim or unlock items. Tried to test it but could not get the same error.
Cheers!
I've attached the images below. I'm trying to unlock the Blood Dragon Armor as well as the Sir Isaac Armor since I own both DAO and DS2 on the PS3.
The same error also occurs for all the items in the rewards tab. I can unlock them just fine on Xbox and PC, but not PS3.
Community Manager@CYPH3RsD0M41N Thank you. I asked about this so I am seeing what they let me know. The keep can be a bit weird and I've honestly not seen only one unlock in the keep. Doe this happen on any browser on any device that you log into?
I've tried this on two of my phones and on my laptop. I've also tried using different web browsers as well to no avail.
Also, it seems that the DLC aren't registering on the keep either even though I've purchased them on the PS3.
The same can be said with Both DA2 and DAI.
I have the GOTY edition on PS4, and I've unlocked the first three achievements in both games, but they're not showing up as unlocked for neither version.
For some reason, DA2's achievements are listed as PC rather than PS3.
Community Manager@CYPH3RsD0M41N Thanks for the info. I let the team know this as they can see more on their end. Waiting for them to get back to me on this one. Looking around to see if anyone else is having a similar issue.
As soon as they provide me any info, I will let you know!
Hello! I can state I am having the same issue. I went through and decided to do a whole mess of wide and varied unlocks.
My handle here, FantasticFox27 is my EA handle and also my adhoc PC id. I have never owned DA anything on pc. I own DAO Ultimate Edition on PS3 and I have a used signature and deluxe edition of DA2 and Inquisition that I just got from Colorado.
I am barely at the beginning of DA2 and technically not even finished with DAO(although I did complete DAA on an alt) all on PS3.
I get the exact same error.
It will unlock for a game I do not own at all. But when I attenpt to unlock the item for my smooth as butter Jo Wyatt Rogue agent on PS3 it errors and asks to refresh.
On over a dozen different items. From the facebook promo to the Legends promos to the best buy preorder promo to the all class item pack.
All give that weird error.
DAO doesn't show up in the keep. DA2 doesn't initially... but the minute I put in my Inquisition disc and fooled around with it then DA2 worked seamlessly.
Also DA2 has continued to log in and update each time.
So I think it's working as it should. I suspect me being a pc player of SWTOR may have caused the jutter initially.
I am enjoying the game immensely but if newer PS4 players are having trouble it's a much bigger issue than myself.
I expect it on a PS3(dead system and all) but more than willing to share my experience when it's affecting all PS players.
@FantasticFox27That's strange. I don't know why it selected this as a solution even though it wasn't.
I'm still at the start of DAI, and it didn't do anything to DA2 whatsoever. As for DAO, the servers for it have long since been shut down way back when.
The DA2 servers are still up seeing as how I can see my character and their actions being updated on the keep. The only problem here is that everything is being registered as PC rather than PS3.
@EA_ShepardI'm still waiting on your response.
Here is a screenshot of the error message when attempting an unlock on PS.
I will also point out that the website simply says PS, so this could be an issue for people on PS4 and even PS5.
(especially as ps4 and ps5 would be digital only so something like this would be even more frustrating on an older game.)
It's possible it just took awhile on my end too. DA2 as you might imagine had a lot of downloading to do. So I might be granting Inquisition a false positive. Still glad I put the disc in just in case any aspects of the keep or my isername were reliant on it.
Also It gave me some information in broad strokes on what's going on too.
(And I won't accidentally get stuck with a male character or a unedited character when I play Inquisition for real)
I didn't even notice someone had marked this situation as solved. It's far from.
Even if they stated it was "A fatal coding issue where information can be sent from but not sent back to the PS3 infrastructure reliably" would be an answer.
I expect things to not always generate, I lucked out with DAO because everything is on disc but I know PS3 is low priority.
But this is a PS issue. Even if we are playing it on PS3 the brush off should be that it's not an issue for PS4 downloads of DA2.
Not whatever that was.
But hey at least it's a great game.
@FantasticFox27It sure is. I sure hope the series gets remastered and ported to different systems.
But for now, I really hope this issue gets resolved.
Community ManagerHey, all
I let the team know about this. As this deals with the Keep, support is limited and Community Managers have no visibility into the site. If you are still unable to get these items unlocked within the keep itself, please provide the following:
For example. I need screenshots showing the error itself with the items showing locked, or whichever items that show the actual error.
Hoping to hear back with good news.
@CYPH3RsD0M41N
This is a larger issue since it affects PS4 players too who can play DAI on a PS4 or a PS5. As the release of Dreadwolf gets closer more people will be playing DAI on PS4 and PS5 and this will be a much larger issue I fear. Obviously I want to sort this iut and Cyper's Domain wants to sort this out and enjoy our games but on the same token it could be a nightmare if it isn't fixed.
Currently it's mostly hardcore fans playing it with lots of patience and people on old systems. As a ex tech support specialist it needs a look to make sure anyone trying out these games for the first time on the PS framework can do so with ease.
I know coding can be a nightmare and there might be no quick fix so I hope you have the information you need to work on it.
The Person above me has already shared extensive screenshots, mine are no different. I have the exact same issue.
Thank u for yer time
@EA_ShepardIt's been almost a week. Still waiting on your response.
Community Manager@CYPH3RsD0M41N I have not seen one. I reached out for an update from the games team, so I am awaiting on them.
Community ManagerHey, everyone.
The keep should now be updated and issues resolved. Please clear all browser cache and history (from all times) and log back in. You may need to manually make changes to the decisions made, but the site should now be up and running again!
Cheers!
No dice, chief. Tried that on three different browsers. All cache was cleared, and all history was deleted.
Community Manager@CYPH3RsD0M41N And this happens only on the items? You can log in without issues?
It was a hassle. First time I logged in, it gave me a message saying that an error occurred.
The second time I logged in, everything looked fine until I realized that my worldstate was deleted and all my custom heroes were gone (still are).
The third time I logged in, I remade my worldstate and tried accessing the items, DLC, and accomplishments menu to attempt to unlock them again.
And yes, they all give me the same error message.
Any update on this problem?
Community Manager@CYPH3RsD0M41N The past update on this was the keep was updated and the issue was resolved. When you log in now, is the exact same thing happening, or has there been any change of any kind?
The exact same thing is still happening. The only difference now is that it no longer syncs up to my progress as it all ends up getting deleted when logging in.
Community Manager@CYPH3RsD0M41N I brought it up but with the new game being released, the keep is one of those things that are not a priority. If players are still getting an error, I need all of them to reply saying that it is an issue again.
The keep was fixed but there will always be one-off issues like this that sadly may not be resolved.
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