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EA_Pulsar's avatar
EA_Pulsar
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12 months ago

Re: Game Pass Ultimate for PC doesnt give EA Play

Hey @TLightz 

Please clear the cache for the EA app and the Xbox app, and then give it another try. 

The EA app
  1. Select the three dashes in the far-left corner of the EA app.
  2. Scroll to Help.
  3. Click App recovery.
  4. Select Clear cache.

Xbox app:

Go to Settings> System> Apps & features> Select App> Advanced options> Reset.

Let me know how that goes. 

5 Replies

  • I am having the same issue, I was playing Jedi Survivor earlier today, launched it this afternoon and Ea app library say games have been removed from your library, jedi survivor has been removed and reason is Your Epic Subscription has ended, renew your subscription to continue playing. 

    I have an ultimate pass and its linked properly.

  • @EA_Pulsar this seems to be related to the issue with games dissapearing from the ea app I have an issue where I'm subscribed to the xbox game pass but all the ea games I had downloaded from the xbox app that were added to my ea app have been removed and that it states they were removed because a subscription to epic had ended but I never was subscribed to epic in the first place
  • I'm having the same problem however your solution didn't work for me. I'm still not able to access my Game Pass games.

  • I had the same problem today and for some reason it mentioned epic subscription, i got my subscription from xbox but? and i never even bought any ea games from epic games but for some reason it says from epic games aa i got it from xbox

  • @EA_Pulsar The steps for the xbox app are not as in the app, I cant find my way of fixing the issue that way. I literally played jedi survivor yesterday and still have it taking up space but can't run it since it says that my game pass expired which it did and i renewed it but EA app didnt register it , i have tried everything people mentioned in the related threads, nothing fixed the issue so far.

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