Re: BF4 Game Not Available In 'EA Desktop'.

Hi Jason. 
Thanks for replying.

I did try that twice, but sadly it did not work.

I proceeded to uninstall the app.
Deleted all folders related to this app or EA that I could delete (not all, as I have games installed with Origin and I don't want to break it and have to reinstall and re-download everything again).

I deleted content in:
In Program files, Program files (x86), and Program data. Also, in AppData, in 'Local'.

Reinstalled the app and still get the same problem.

Should I use the built-in feature to report a problem?

Regards

Sounds like you tried quite a bit, but could you please try clearing the cache via the App Recovery?

I wouldn't recommend uninstalling EA Desktop by deleting a bunch of files, you can uninstall it by going to the Windows Settings > Apps > EA Desktop > Uninstall. That should do it. 

Could you try the above and let me know if it changes anything?

I can't find BF4 in My Collection in EA Desktop too. I have BFBC2, BF3, BF4, BFH, BF1, BFV in Origin. EA Desktop shows all of them except BF4 and offers me to buy it, meanwhile, new app shows owned DLCs. I think clearing the cache won't solve the problem.

Nothing happened after clearing the cache. Two PCs have same result: BF4 is missed from my collection.

I also found two games are present in EA Desktop but they are no in my collection: Dead Space 2 and Warp

Thank you for trying the troubleshooting and testing it on another PC. 

Just to make sure that this isn't a general issue, are these three games all showing up on Origin?

They are in my case. 

Do you mean "Regional Pricing" ?  

Mine is set to Portugal

Tried United Kingdom, nothing changed. Still missing Bad Company 2 and Battlefield 4 in "My collection"

Should i try other "Pricings" or "Language" ?

Hello, where can i change the location ?

THank you.

Same thing. No Bad company 2 and BF4. ( Netherlands this time)

Also tried a bunch of countries but no luck. ☹️

I've managed to add it to my EA Desktop library via EA play, however it still fails to launch using this app while origin works perfectly. Before anyone asks, yes i do fully own BF4.

We had a look and "Game Name Unavailable" doesn't seem to impact too many players so it no longer seems like a bug. 

Could you explain what is happening for you @Dr_No_pt?

@EA_Jason No, they show me the price to pay as if i don't own them.
BF4 only the main game shows me price, DLC's are shown as mine.

Check attachments please.

Thank you