EA App continuous problems...

Question

Either the App doesn't show the games I have downloaded or it won't play them nor will it update/reinstall them.&nbsp; It does however give various messages such as 'the problem is our end try later' and others.&nbsp; So frustrating!&nbsp; However, if I connect to a VPN I now have it working.&nbsp; BUT WHY?&nbsp; What is the reason this is the only remedy?&nbsp; By the I did everything else such as clearing cache etc and everything as far as Revo complete clean up as can be found on these forums and none of those things worked.&nbsp; I shouldn't have to buy a VPN to play.&nbsp; By the way, I am based on UK and running a fast Dell box with a 1GIG connection.

ea_leeuw · Answer

SergeantKeith​&nbsp;
Thanks for sharing all those details and letting us know what you’ve already tried.
If the EA app works fine with a VPN but not on your regular connection, it usually means there’s something wrong with how your network or ISP is connecting to EA’s servers, not a problem with the app itself. A VPN can sometimes solve these issues, but you definitely shouldn’t have to use one just to play.
You’ve already done a lot of troubleshooting, but if you haven’t tried these quick checks, they can sometimes help:

Restart your router and modem.
Try a wired (Ethernet) connection if you can.
Make sure your firewall or security software isn’t blocking the EA app.
See if things work better on a different network, like a mobile hotspot.

Since this looks like a network issue outside of EA’s control, your best bet might be to check in with your internet provider to see if they can help.
Good luck.

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EA App continuous problems...

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