EABackgroundAgent.app using significant energy

Hi @TwiceEveryMoment,

Thanks for sharing this.

Especially if the service is turned off in the EA app for Mac settings, it's weird that it's still somehow active for you and using (a remarkable amount of) resources.

Could you please share the following here in the thread?

What is the current version of your EA app (check here on how to see this):
*Edit: if you can't open the client, you can't check this. That's okay!

Please share an EA app Error Reporter ID here in the thread:

Please share the most recent EA app logs and attach them to your post (check here on how to do this):

Please share a screenshot of the process being active in the Activity Monitor:

Please share a screenshot(s) of the EA app for Mac settings where it shows you have disabled all background services:

Thank you.

App version: 13.206.0.5719 (83505-fad1d29ef3)

Error Report ID (Copy to clipboard button doesn't work): 

Activity Monitor shows one background process running on my user sitting at a steady 0.2% CPU and a second one running as root(!?!?) with a steady 0.3%

Confirmation that Background Services is turned OFF in the app settings:

I am having the same issue on Mac. The EA app also asks me to enter my computer password every time I open it, because "the app wants to make changes to my computer."

Hey @Jessycaz,

If you have everything background-service-related settings turned off, it is working as designed that you need to enter your Mac user account username/password to launch the client. Unfortunately, there doesn't seem to be another way for the client to start its services otherwise because they require certain permissions.

@Jessycaz @TwiceEveryMoment, since you two mentioned experiencing the exact same issue, could you please confirm again if every background-service-related setting in the app is turned off for you, share an EA app Error Reporter ID here in the thread, and include the EA app logs please?

Hey @TwiceEveryMoment @Jessycaz,

Giving the above a bump. 🙂

I am having the same exact issue as the other two gamers. I can confirm I have all the same issues as @TwiceEveryMoment and I can also confirm that every background-service-related setting in the app is turned off. I have attached the .rar file for the Logs... I hope I created them correctly, I apologize if I didn't get everything, it was a tad confusing. 

Report #: ce9f5628-3ae3-408f-9042-bd3ff416610b

Please let me know if you need any other info. 🙂

@albersxowns, many thanks, this helps a ton. 🙂

Just adding another voice - am having the same issues as everyone above and have run all the checks suggested.

I don't have the resources to spend time creating .rar files at the moment (thank you @albersxowns for doing so).  I can more easily add screenshots, though, if needed.

Regarding the issue that @Jessycaz mentions, my app will open even when I refuse to enter a password to allow the app to make changes (I just click "cancel" and it still opens).

I hope this can soon be resolved. It's been a pain to have to kill the process via Activity Monitor every time I switch my Mac on - for a month, now - and the security issues are concerning. 

Hi everyone,

Could you please share a screenshot of your Activity Monitor showing the energy points used by the EA app when it's open and when it's closed? Additionally, when the EA app is closed, check if the EABackgroundService is still running and please provide a screenshot of the energy points used by that service.

Thanks.

Hi @EA_Leeuw 

Attaching a screenshot showing the energy points in Activity Monitor with the EA app open (roughly one minute after opening the app).  I restarted my Mac immediately before.