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turman8er's avatar
5 years ago

Background service uses insane amount of wifi data

Product: EA Desktop
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post)
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe Data Usage with EA background service
When did this happen? (dd.mm.yy hh:mm) 3/20/21
Summarize your bug Every time i open EA desktop, something called EA background service opens and uses ludicrous amounts of wifi data. in 3 hours it used up 77 GB of data, i have only used 300 gb in the past 27 days. i have no idea how to fix this but at that rate ill run out of data for the month in 2 days. i also don't think the games even run.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? It just happens whenever i open the application
What happens when the bug occurs? task manager reports that EA background service is running at 60 Mbps under network
What do you expect to see? it not using half my data for the month within a few hours

Used 66 GB so far and was only downloaded last night. instantly goes to 55 Mbps every time its opened. I also turned off every background setting in the app-

4 Replies

  • I try to use simcity while I am checking other things and the "antipiracy" needed connection is consuming my whole 10mb service. Even not playing online

  • @turman8er this is happening to me.
    At this moment,
    I have BF2042 being updated, download at 410 KB/s.
    And then the "EA Background Service" consuming 4 Mbps, which I have no idea for what.
    It's blocking my internet use.
  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone.

    This is an issue that was being tracked and I wanted to see if you could do the following for me:

    Go into task manager, close down the background services
    Go into the EA App settings, change the download to 20MBs

    EA App's Cache (Top Left Menu > Help > App Recovery)

    Reboot the app, and see if there is a change.

  • please fix your launcher! I wont sit there 24 hours to download 1 GAME!!!! 1 Game! are you crazy

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