Forum Discussion

tamacica's avatar
tamacica
3 years ago
Solved

Can't install EA app (INST-14-1612)

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) error code: INST-14-1612
Which client functionality are you experiencing this bug with? Other (Please Describe)
Please describe EA app installation
When did this happen? (dd.mm.yy hh:mm) 02.04.2023 12:20
Summarize your bug Origin isn't working anymore, but i want to play Sims. I bought the game, but now i can't play with it. When i try to install EA app i get an error code that says EP app couldn't finish installing and error code: INST-14-1612.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? You want to install EA app.
What happens when the bug occurs? An error pops up and close the EA app installer.
What do you expect to see? I want to install EA app and play with my games.

‌

Pls someone help me because i spent a lot of money for games and now i can't play. I'm very angry.

bug
mac
pc
  • FuRious_Vizual's avatar
    FuRious_Vizual
    2 years ago

    Pour l'erreur INST-14-1612 et 09-D8C2,  j'ai trouvé une nouvelle solution.

    L'erreur provenait de Microsoft Visual C++ anciens, installés il y a quelques années, ensuite désinstallés mais dont la clef de registre était toujours enregistrée.

    C'est cette clef de registre qui posait problème.

    J'ai donc, avec Revo Unistaller, pu identifier et supprimer ces clefs de registres qui perduraient bien que les applications Microsoft Visual C++ étaient désinstallés mais toujours apparents dans le gestionnaire d'application.

    Une fois les clefs de registre supprimées, j'ai redémarré mon PC, et relancé  EAappInstaller. Cela a fonctionné à merveille.

    ----

    For the INST-14-1612 and 09-D8C2 error, I've found a new solution.


    The error was caused by older Microsoft Visual C++ software, installed a few years ago, then uninstalled, but with the registry key still registered.

    That was theses register keys that was causing a problem.

    I using Revo Unistaller, I was able to identify and remove these registry keys, which remained even though the Microsoft Visual C++ applications had been uninstalled but were still visible in the application manager.


    Once the registry keys had been removed, I rebooted my PC and relaunched EAappInstaller. It worked like a charm.

26 Replies

  • Unikitty12652's avatar
    Unikitty12652
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) INST-14-1603
    Which client functionality are you experiencing this bug with? Download Game
    When did this happen? (dd.mm.yy hh:mm) 02/04/2023
    Summarize your bug Every time I have tried to launch The Sims 4, my computer tries to download the EA app. The only problem is that this error prevents the app from installing. I try to find an app that can open the EA link in the Microsoft store, but nothing that can open the link is available.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Try launching a EA game from Steam.
    What happens when the bug occurs? It stops my game from launching.
    What do you expect to see? A game that launches.

    ‌

    The bug is very annoying and it would be nice if it could be fixed. I have seen many other people with the problem, and it’s frustrating that I have wasted my entire day on something that’s broken for everyone and not just me.

  • virtualbalboa_g's avatar
    virtualbalboa_g
    3 years ago

    I'm also having these install issues. I've wrote EA support, they replied by giving me solutions for an unrelated problem and closed my support case.

    I guess they don't want me to have access to the games I paid for, and they don't want me buying any more games in the future.

  • s1rbr0nn's avatar
    s1rbr0nn
    3 years ago

    Hey mate, did you ever end up getting a solution for this error code, im currently going through the same thing

  • ppumpernickell's avatar
    ppumpernickell
    3 years ago

    Product: The EA app
    Platform:PC
    Error Report ID (learn how to create an Error Report ID in the sticky post) INST-14-1612
    Which client functionality are you experiencing this bug with? Application Installer
    When did this happen? (dd.mm.yy hh:mm) 11.05.2023
    Summarize your bug I try to install the app, I start download, bug occurs, I report it, app closes.
    How often does the bug occur? Every time (100%)
    Steps: How can we find the bug ourselves? Install the app and have it not work for some reason
    What happens when the bug occurs? App installer asks if I want to report the bug and then closes.
    What do you expect to see? The app installing.

    ‌

    What does this bug even mean? I'm not being pointed to any options on how to fix this

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hey everyone

    Can I get a headcount of everyone running into the error INST-14-1612?

    If you are getting a different error entirely, let me know which one as we are tracking a few of these errors.

  • Placement123456's avatar
    Placement123456
    3 years ago

    I am also getting this error code INST-14-1612 while trying to install the EA app for my microsoft game pass

  • Schadena's avatar
    Schadena
    3 years ago

    I couldn't download the EA app or get it work so I uninstalled it and tried Steam instead to try and get EA to work. Ran into an error that gives me: INST-3-1920.

About EA app Technical Issues & Bugs

Having issues with the EA app? Join us to report bugs, and find help with downloads, DLCs, purchases, and login errors.7,597 PostsLatest Activity: 2 years ago