Hi, I am struggling to log in to my EA App since this morning. I keep on getting this msg "We couldn't log you in because the network failed to do its network thing. Try again in a few minutes."Are the servers down?Whats going on?

@Glayvy Yes, it was my internet, which was a the problem. You will need to open your network and sharing center, and click on Change adapter, right click on your wifi to open up the properties. At the network tab, scroll down to find the "Internet Protocol Version 4 (TCP/IPv4)" double click on this. Stay on the general tab and go to this option "Use the following DNS server adresses".Preferred DNS type in 1.1.1.1Alternative DNS server type in 1.1.0.0And click ok. And then launch EA AppHope this helps, let me know if it helped

Login did not go as planned | EA Forums

33 Replies

EA_Illium
EA Staff (Retired)
3 years ago
Hi @sunmarie75 Can we try the following and check if you continue running into login issues?

Check for other applications that may be limiting EA App or Game performance

EA App's Cache (Top Left Menu > Help > App Recovery)
sunmarie75
3 years ago
@EA_Illium It is not giving me access to log in to the app, keeps on giving me that msg.
sunmarie75
3 years ago
@EA_Illium I even reinstalled the app it is still not working.
Glayvy
3 years ago
Did you fix it? I am stuck on the same message also.
sunmarie75
3 years ago
@Glayvy Yes, it was my internet, which was a the problem. You will need to open your network and sharing center, and click on Change adapter, right click on your wifi to open up the properties. At the network tab, scroll down to find the "Internet Protocol Version 4 (TCP/IPv4)" double click on this. Stay on the general tab and go to this option "Use the following DNS server adresses".
Preferred DNS type in 1.1.1.1
Alternative DNS server type in 1.1.0.0
And click ok. And then launch EA App

Hope this helps, let me know if it helped
Glayvy
3 years ago
Nope, still the same problem.
Thanks for the answer though.
KING-INS562
3 years ago
ty worked like a charm.
sunshine7th
3 years ago
Thank you!! This worked for me!!
KUZUEYWIN
3 years ago
hey how can we break something that is working properly hmm I guess if we call it an update we can put people in a difficult situation. Why did you uninstall Origin it was working fine.
I can't play any game because of you
skyfyre8
Seasoned Veteran
3 years ago
Hey,
since the switch to the EA Desktop App I've been unable to login the app (that's now 5 weeks ago) and play any of the games I bought. I reported this problem right when it happened the first time: https://answers.ea.com/t5/Bug-Reports-Technical-Issues/Unable-to-Login-to-EA-App/m-p/12343467#M19783
But no one seems care. Now, an endless amount of contacts with the - so called - support they told me to post in this thread. And since I at least want to solve this issue, I am here now.
Step by step issue repro:
1. Clean install the EA app
2. Attempt to login (doesn't matter if email or EA Id or any checkbox ticked or not)
3. Enter 2FA code
4. See generic error message: "Login did not go as planned, We couldn'T log you in because the network failed to do its network thing. Try again in a few minutes"
Reproducable 100% of the time. I can use a different account, that works 100% of the time. So, it's not my PC or my connection. On the other hand my account works 100% of the time with ea.com, Command&Conquer:Tiberium Alliances or Origin (up until the point Origin wasn't usable anymore). So, it seems the issue here must be within the EA App and how it handles the login of my account.
As I said, this is going on for 5 weeks now. I've spent a rather decent amount of money on my library which I cannot use for well over a month now. All I'm hearing is "please be patient", but no solutions so far. For once it would be nice if someone would _really_ look into this. Or just refund all my games.