Unravel 2 won't even launch because the EA app keeps crashing my laptop

Question

I bought Unravel 2 on Steam a few weeks back hoping to play local co-op with my son on my Windows 10 laptop (Gigabyte Aero 15 - i7-8750H, 32GB RAM, 1060GTX). I didn't pay attention that it required the EA app when I bought it, and I didn't try it until a couple of days ago.

Long story short, I can't even start the game because the EA app keeps crashing my laptop in the worst possible way, i.e. I need to press the power button to reboot. After reading a few messages of other frustrated users on Reddit I tried modifying all .exe files in the EA folder to run as admin and that got me a bit further into the app, in that I see the window with the home screen, but after a few more seconds it displays a message that it cannot connect to port 3216 (error code EC10701) and it hangs.

To add insult to injury, the installer doesn't even ask if I want this terrible app to start automatically with Windows, which forced me to restart in safe mode and disable the automatic load. WTF EA??? 🤬

ea_leeuw · Answer

Hi asgoodasiget​,
Sorry to hear you're running into these issues.
EC:10701 is a communication error that is most likely caused by something local on your system or network. We have a list of potential troubleshooting steps here: https://help.ea.com/en/help/ea/ea-app/error-codes/.
Regarding:&nbsp;
asgoodasiget wrote:
the installer doesn't even ask if I want this terrible app to start automatically with Windows

This is a setting that you can change in the settings of the EA app. You do not have to boot Windows into safe mode to disable this.

asgoodasiget · Answer

Thank you for your reply, but perhaps I was not clear. So let me clarify, once more.

The app crashes my whole laptop. That means I never get the chance to open any settings to change whether it will start automatically with Windows or not. That's why I can only do it by booting in safe mode and disabling the automatic start from the task manager.

I am not sure that it crashes because of EC10701. In any case, an app is not supposed to crash *the whole OS* when it encounters an error, it can report the error and close, but alas... And I tried everything mentioned in that link, but I shouldn't have to disable any VPN adapters especially since I'm not actively using them.

So, is there anywhere I can send the logs for people to check what's going on?

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Unravel 2 won't even launch because the EA app keeps crashing my laptop

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