Re: Unable to Connect to the EA Servers - Result Code 401-6e (PC/Steam)

they broke the game on steam for real.. just buyed to play with my girlfriend and have the same error.

Hey @Kivold 

Apologies for the delay for this to confirm do you have both Steam and the EA app clients fully installed on you device?

@ShadowReturns55 @qjsdtd @Tressort 

Are you playing on a friends pass version or a full copy of ITT? 

I have the full copy of ITT on Steam gotten via EA Play (But cannot connect to EA servers)

the 2nd machine (Different Steam account) has a friend pass version (Which can connect to EA servers)

@EA_Illium Yes I have both Steam and EA fully installed. Also own the full copy. 

I have the full copy of ITT on Steam，

Installed EA app or not make no different 

Have the same issue.

Me and my girlfriend wants to play this game on same internet, me on steam with the full copy and she with friendpass.. she can connect and i can't

Hey Everyone, 

I wanted to update this thread quickly, currently, we have no new information to share on the reports that have been passed along. 

If we get any additional updates from the games team, I can update this thread again. 

Also, if you have not please let us know the following:

• EA ID (PSN ID/Gamertag):
• If possible, share a Screenshot or Clip...
• If on PC, please share a DxDiag file and an EA app Error ID Number (This is separate from the error message in-game)

Cheers, 

any updates

Hey @hxqv51yxdv0p 

Thanks for updating the thread! To confirm we have passed this on to the team to be aware of. 

Currently, we do not have any updates to share.

If would prefer to get a refund on Steam while you wait for an update you will want to reach out to Valve support for assistance!

Thanks!

any updates

Hey @EA_Illium 
I got a same error message so I share my information that you mentioned

EA ID: sp_goalkeeper

EA app Error ID Number: 7f77b079-a716-4e6e-9620-4462aae6944d

Hey @EA_Illium 
Is there any new information.
I have the same problem since a few days. Befor that i played it one afternoon and had no problems. I would prefer to get a fix rather than to refund the game.
I hope there are positv news and a quick answer

@EA_Illium Will this ever be fixed?

I have the exact same problem, i have reinstall windows several times, restart my router, reset my router.

I have tried using 2 diff VPN's with two diff protocols. I have tested several countries.

I reinstalled game, i downloaded and install EA launcher and launched trough there. Still no * fix.

And to read that this has been for 3 months without any fix provided is like holy *.

You should take responsibility and fix this? Like it's pretty clear and obvious that it has something to do with updates made to EA or the updates made to steam deck *.

Perhaps just perhaps you guys could maybe like i dunno put * priority on this?

快半年了，不能修复就退款；要了这么多玩家数据，也不见得修复好了；第一次买到ea游戏，体验真是恶心透了

不能修复，请退款

不能修复，请退款。

After a few days i decided to give it another try and manually changed the server for where windows goes to auto collect time.

And changed this to a server that is not windows server. And was able to start playing the game as of yesterday.

Now i also made sure to have setup all region details on PC to match that of my timezone.

If its really because of this that it worked? Or if its just magic wasnt an issue on EA's side i can not tell.

But for anyone who might wanna try? Change timezone information server in windows. And grab from another one.

Also i have to add that EA support is absolute horrible. My ticket didnt even get an answer they just auto closed it without answering or trying to help me.

So in total EA gets 0/10 stars.