Forum Discussion

arieannax's avatar
3 years ago
Solved

EA App not installing!

I deleted the app because it was not opening and I tried everything to get it to open before uninstalling and now that I'm trying to reinstall it it's not installing!!
EA what is going on?!

(cm edit - moving to EA App board)

  • Blank screens are typically either cache-related or GPU related in some way. I would start with these

7 Replies

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @arieannax Hey, let's see what we can do for you. Can you give us a screenshot of any errors you get, and please share a DxDiag

    Once we have that we will take a look for you.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @arieannax Thank you. When you download the exe file and you try to install it what specifically happens? Can you walk us through the process of the app not installing for you?

  • arieannax's avatar
    arieannax
    3 years ago

    First it wasn't downloading at all it would just be stuck on the downloading stuff screen and just now finally it made progress but after like 2 hours. I clicked Lets go and now i'm waiting for it to download my stuff now but I am still waiting and stuck on the downloading stuff screen. I looked in my task manager and it's as if the app isn't doing anything at all (CPU at 0% and memory at 90.8% for the EA app installer)

  • arieannax's avatar
    arieannax
    3 years ago

    The app finally reinstalled but now it's not even doing anything. It's just a dark blue blank screen.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Blank screens are typically either cache-related or GPU related in some way. I would start with these

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