Forum Discussion

kayakat's avatar
3 years ago

EA APP INVISIBLE?

Product: The EA app
Platform:PC
Error Report ID (learn how to create an Error Report ID in the sticky post) N/A
Which client functionality are you experiencing this bug with? Performance
When did this happen? (dd.mm.yy hh:mm) 15/03/2023
Summarize your bug The EA app has turned invisible. im in the middle of updating the sims 4 and the app wont open, it has a faint border but it is invisible. it hasnt shown an error or crashed yet, just wont load. i dont know what to do. if i force close it will it break my game? do i leave it?
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? download the new sims 4 update with ea app
What happens when the bug occurs? the app turns invisible and wont show anything
What do you expect to see? the app

The EA app has turned invisible. im in the middle of updating the sims 4 and the app wont open, it has a faint border but it is invisible. it hasnt shown an error or crashed yet, just wont load. i dont know what to do. if i force close it will it break my game? do i leave it?

the screenshot shows my wallpaper and the faint line where the ea app should be

edit the problem is worse the entire app wont let me play my games and says "weve encountered a mysterious error, try again in a little bit"

it also said the servers were down. 

what

4 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Hi @kayakat

    If you force close the EA app when there's a download in progress, it should just pick up where it left off the next time you launch it. If this keeps happening even when you restart the app, clearing the cache might help. 


    For more info on how you can clear the cache check out the EA Help website. Let me know how that goes if you're able to give it a shot. Thanks! 

  • @EA_Kent that response has nothing to with the actual problem lol. i’m having the same issue and cannot find a solution.
  • I would also love to know the answer to this!! My app has been invisible (all except for a small white strip) since June or July.

    I've tried uninstalling/reinstalling several times, and nothing has worked. All but ready to give up on ever being able to play Sims again.

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