Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post) Which client functionality are you experiencing this bug with? Launch GameWhen did this happen? (dd.mm.yy hh:mm) 05/30/23Summarize your bug I've been trying to open my game and play my legacy challenge save and my game literally won't open.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Just try to boot up your gameWhat happens when the bug occurs? Game won't launchWhat do you expect to see? To be able to play my game When I try to open the game I get something like "you don't have origin installed. Install origin and try again." So went out and downloaded origin AFTER having been using the EA app since they came out saying players can switch over (about 6 months before they made it mandatory). I open Origin and then it says I have to use EA and that I need to reinstall it. So I try to reinstall it and I get an error stating it's already installed and asking to open the app. When I try to open the app it says that it can't find the pathway for the launcher. I don't really know what to do because my EA app has like completely disappeared off of my PC. I had played it for about a hour earlier to experiencing this issue with no problems other than the Gallery being down. As they are doing some work on it. Now I can't even open my game and I've very annoyed. I've never had any problems with my game until now. None. Even the ones everyone complained about.

@Kuudere Same! I didn't download Origin again, because it seemed off, I had no problem an hour ago --- I was literally logged in, logged off for an update (Did you update Sims 4 today?), and couldn't log back on with the same issue you're having. (cm edit - removed language)

@Estella_lilith it sounds like there are leftover files from Origin and the App is conflicting. Try the following:Uninstall Origin and the EA App. Delete Windows Temp Files First, make sure you close as many programs as you can Press the Windows key + R, go into the file explorer Type in %temp%, and hit Enter Delete everything it allows you to delete Reboot the PC Optional Registry clean-up install CCleaner (it's free) from here Run Registry cleaner Click review selected issues Do you want to back up? No Click fix all selected issues Once all is done, reinstall the EA App and run the exe file as admin.

Still doesnt work - getting error that origin is required to play the game.

@alexandrosdallas Will you take a screenshot of the error you see?

I can, but you should not need that.. It iss literally a message box saying that origin is required in order to play the game. I get this message shortly after the splash screen of the anticheat. I use the EA app and have the game through Xbox Game pass

EA App Error - Not Installed But Is Installed

11 Replies

peaceloverock83
3 years ago
@Kuudere Same! I didn't download Origin again, because it seemed off, I had no problem an hour ago --- I was literally logged in, logged off for an update (Did you update Sims 4 today?), and couldn't log back on with the same issue you're having.

(cm edit - removed language)
EA_Shepard
Community Manager
3 years ago
@Estella_lilith it sounds like there are leftover files from Origin and the App is conflicting. Try the following:

Uninstall Origin and the EA App.

Delete Windows Temp Files

First, make sure you close as many programs as you can

Press the Windows key + R, go into the file explorer

Type in %temp%, and hit Enter

Delete everything it allows you to delete

Reboot the PC

Optional Registry clean-up

install CCleaner (it's free) from here

Run Registry cleaner

Click review selected issues

Do you want to back up? No

Click fix all selected issues

Once all is done, reinstall the EA App and run the exe file as admin.
alexandrosdalla
2 years ago
Still doesnt work - getting error that origin is required to play the game.
EA_Shepard
Community Manager
2 years ago
@alexandrosdallas Will you take a screenshot of the error you see?
alexandrosdalla
2 years ago
I can, but you should not need that.. It iss literally a message box saying that origin is required in order to play the game. I get this message shortly after the splash screen of the anticheat. I use the EA app and have the game through Xbox Game pass
EA_Shepard
Community Manager
2 years ago
@alexandrosdallas Are you launching it through the Xbox App, or the EA App? Have you tried both? Can you provide us with what troubleshooting steps you have tried on your end?
alexandrosdalla
2 years ago
@EA_Shepard I have tried both the EA app and the Xbox App. Same outcome.

This is for Fifa23.

Steps:
- Turn on PC
- Login to Windows
- Open Xbox app or EA app, click FIFA23 - OR double-click the icon on the desktop.
- Splash screen of Anticheat pops up for a few seconds, then disappears.
- A Message box appears, with title "Error" and text "Origin is not installed, and is required to play your game. Please reinstall Origin."
billyb45455
2 years ago
Did you manage to find a fix?
DanLADD95
2 years ago
Same here
Ryanbrfc2
2 years ago
@EA_Shepard is there any update on this