Forum Discussion

Trizzie300's avatar
Trizzie300
New Novice
2 years ago
Solved

Why does my FC24 keep disconnecting even though i have stable internet

I have FC24 on my Ps4 digital download. It's been working fine up until the past 2 weeks. I get into a game get 15-20mins into it and boom ive disconnected from ultimate team. I test my connection and its fine. Load up FC24 again and get into a game boom same thing. Don't even need to be in a game even just on the homepage. I've played fortnite with my step kids and other online games with no issues only FC24 I don't understand it. None of the FOA are helpful I can't contact EA as can't find email address/phone number/love chat anywhere only help topics which none help. Ive not been able to play for 2weeks now please some one help. I have taken photos but the files too large to add. Losing my patience 

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    @Trizzie300 

    Chances are excellent that's the issue then. As a test, can you move close enough to use a wire to see if there's a difference?

10 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @Trizzie300 

    I moved your post from the Star Wars forums to FC 24. As far as your issue goes, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

  • Trizzie300's avatar
    Trizzie300
    New Novice
    2 years ago

    Hi, thank you, Sorrry I thought I had. I have just spent the past 15mins trying to reply to you but keep the attached error so ive had to move to my laptop, 

  • Trizzie300's avatar
    Trizzie300
    New Novice
    2 years ago

    sorry now on my laptop i see the button, And riught now i cant get on but my partner is playing borderlands with no issues, I cant complete objectives or compete in champions etc

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Trizzie300 

    It looks like you're playing on a wireless connection. Can you switch to a wire or is your router too far away?

  • Trizzie300's avatar
    Trizzie300
    New Novice
    2 years ago

    its too far away unfortunately but im showing good connection anyway 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @Trizzie300 

    Chances are excellent that's the issue then. As a test, can you move close enough to use a wire to see if there's a difference?

  • Trizzie300's avatar
    Trizzie300
    New Novice
    2 years ago

    Thank you for helping and I did get it sorted in the end I basically can't play unless I'm plugged in to the WiFi box no matter how close I am which is a joke in it self. But now I'm trying to login and everytime I'm clicking rivials/champions/online draft it's just taking me back to the main screen even though my WiFi is plugged in and each time I test it I'm get well over 100mbps on download and upload


  • @EA_Aljo @@ wrote:

    I have FC24 on my Ps4 digital download. It's been working fine up until the past 2 weeks. I get into a game get 15-20mins into it and boom ive disconnected from ultimate team. I test my connection and its fine. Load up FC24 again and get into a game boom same thing. Don't even need to be in a game even just on the homepage. I've played fortnite with my step kids and other online games with no issues only FC24 I don't understand it. None of the FOA are helpful I can't contact EA as can't find email address/phone number/love chat anywhere only help topics which none help. Ive not been able to play for 2weeks now please some one help. I have taken photos but the files too large to add. Losing my patience 


  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hello, @ci1jl8rugzlv 

    Your screenshot is of FC Mobile. I just want to confirm that's the game you're playing since you specifically mention FC 24.

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