Forum Discussion

Hero

Re: Black streaks in hair

@shondabae143 Please, even though you have tried removing the Mods before, etc., try doing it again in exactly this manner following every step in the order directed:

Exit your game then exit Origin. Copy the Mods folder from your 'The Sims 4' folder onto your desktop (for future reference) then delete the mods folder and the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game and so that the game will re-create the folder.
Then run a game repair [ Open Origin, click 'Game Library' then right-click Sims 4 > Repair Game ]. Make sure to let it run until it has completed all repairs (it will do the base-game first, then run through each of your expansions/packs). After that, please see if the issue has stopped.
(If It fixes the situation you can re-add your mods/cc one at a time to see if one was conflicting with the function/causing the glitch - but do not re-add the old config file from the old mods folder, as it is possible for it to have become corrupted also.)

Please let us know how it goes.

5 Replies

shondabae143
6 years ago
Sorry for responding late but nope nothing still didn’t work for it
SheriGR
Hero
6 years ago
@shondabae143 Did you try doing all of the steps I mentioned again, even if you had done them (or any of them) before? If did do all of these steps again, could you please go to 'Game Options' at your game's Main Menu and set your Graphics Quality to "Ultra"? Then please save, quit your game, then delete the localthumbnailcache.package file in your 'The Sims 4' folder and restart the game.
Please let us know if the issue persists with this setting in place. Thanks!
SheriGR ☕ – I play on Mac, no Mods or CC, & backup daily. I don’t work for EA.
Me Too – if you also have this problem – first post on thread or bug report has this button
XP – for helpful comments (& to help others 'level up')
shondabae143
6 years ago
I tried the first one you mentioned like 2 times but I will try again and then see if it’s the same results I’ll try the second and let you know what’s going on
shondabae143
6 years ago
It was a mod I had wasn’t good and made the black streaks happen thank you for all your help and support if I need help with anything I’ll come back here and ask
SheriGR
Hero
6 years ago
@shondabae143 I'm so happy to hear that you found the issue! 🙂 Thank you for letting us know, and happy simming! :eahigh_file:
SheriGR ☕ – I play on Mac, no Mods or CC, & backup daily. I don’t work for EA.
Me Too – if you also have this problem – first post on thread or bug report has this button
XP – for helpful comments (& to help others 'level up')