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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: i have a pending payment from paypal even though i already paid

Hey @leonardostat,

In some cases you may see an additional authorization charge that stays pending until the transaction finishes processing. 

Typically those authorization charges are automatically removed and should not result in an additional payment. In most cases that happens within 72 hours though it can vary depending on the payment provider.

You should be able to take a look through your order history here to see the status of any transactions. You can reach out to an advisor if you have specific questions about any particular transactions or it appears that those authorizations finalize and don't disappear after a few days.

If it's still pending after a few days I'd definitely suggest reaching out to PayPal instead to make sure nothing's holding things up on that end.

1 Reply

  • Thanks! I'll be sure to do that first thing tomorrow (they don't answer on weekends)