Hi thanks for your reply, but sadly it doesn't help.
As I mentioned I created multiple email cases, but EA never contacted me via email. The case status was just changed to "Waiting on player". I don't know what that means, no instructions were given.
Is there no other possibility to contact EA? Because if not this would probably mean I have to create a new PSN, repay my PS+ subscription and so on.
I am sorry but I dont think they lift bans on alleged hacked accounts. Its unfortunate but understandable since it would be super easy to just turn on a VPN, change your password, use hacks and when you get banned, just say you were hacked.
I understand, but I mean it's so clearly hacked.
Even if they wouldn't lift the ban, it's unbelievable that you can't get a response from them.
Hi.
I Have exact the same problem. My account ist hacked , email address changed and banned from a Russian hacker.
I am playing from Germany and the account exists over 10 years. If someone check the account from years before the will find
the right mail address and that the never changed. I was never banned bevor.
I can login by my xbox account and open a ticket but I never get a response. I wrote my right email address many times - and my telephone number!
But - nobody call back or write email! No contact! no support ! only "Waiting for player" I write 5-6-7 times! nobody understand or the KI not understand (I think that there not really working somebody anymore..)
it is ver poor support - ok - no support. I see ea don't care for players paying many bucks for the games.
For now I will not buy any ea tittle until my account will be restored. they are many other games on the market.
And if the account will be banned forever - goodbye EA. This is my ban....
Rafko13
Community ManagerCommunity Manager
