Re: Ooops... Unknown Error Sorry something unexpected went wrong,

@lamawally 

I'm sure you've tried this but want to double-check. Have all the steps in the article pertaining to your device been covered?

Android Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

iOS Troubleshooting

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps

@lamawally 

We had a similar issue related today on this post. Please let me know if you can't get into the game itself. 

Thx Bluebuerry, 

Restart Phone / App - Many times

Install Reinstall the app - many times

Update Android - Done

Clear App Cache - Done

Update Android - Done

Close background apps -  Done

Restart the app - Done Force restart your device - Done

Check Device Storage,  - Plenty ,  70 gb free

Wifi restarted - Done

No VPN ,  so nothing to do .

Im ni Mexico City ,  so noting about being in a "remote area"

The last thing,  that i dont want to do,  is "try on another device",  since  i dont have one,  but i´ll try that as soon as i can.

Nope.  nothing related,  that issue was about "something happened while playing the game" , 

Done and done.... thx for your patience Blueberry its really weird ... im looking for a way to unlink from Google (same as you suggested for FB) 

@lamawally 

There isn't a way to disconnect the app from Google. Once you've assigned the game to your Google account it is linked to it. Going to Facebook and removing the device connection still doesn't un-link it from that Facebook account, just the connection between the device you were using to help troubleshoot syncing errors.

Are you able to login to guest mode and then change to Google/Facebook?

Nope,  i got exactly the same message trying to  login as Guest / Facebook / Google. 

I dont care about my "game progress" ,  i could make another acocunt and begin from zero,  for me is the same, i just want to play. 

This is really weird. 

@EA_Blueberry

I'm having the same issue as @lamawally and have also tried all solutions that you suggested to no avail. I'm on the latest version of IOS and I am using a 2020 iphoneSE.

@Titandog21 

Have you tried playing with WiFi toggled off?

@EA_Blueberry 
Yes, I’ve also tried a few different networks.

@Titandog21 

How long have you been experiencing this and did you recently come back to the game or did it just suddenly stop working one day?

@EA_Blueberry 

I've been trying for about a week, I recently came back like @lamawally I’ve also tried logging any as just a guest and with my Facebook but neither of those work either, same error. 

@Titandog21 Do you happen to know what your Madden Mobile User ID was?

If you do, can you direct message it to me?

@EA_Blueberry 

Oh man I don’t know… it was something similar to Titandog21 but a letter was different. Sorry. 

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@Titandog21 wrote:

@EA_Blueberry 

Oh man I don’t know… it was something similar to Titandog21 but a letter was different. Sorry. 

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@Titandog21 

And just to clarify what Blueberry is referencing in regards to "User ID." User ID is the numerical ID of your Madden Mobile account (all numbers). It would be located via your Settings menu in game.

I would assume if you are having trouble simply recalling your In game Username, that your User ID # is not something you will be able to provide.

@hawskee 

Ah yes thank you for clarifying, no I don’t have that either. I assume there would be some table in their database that kept those things together but idk if usernames are unique.  

DId ever figure out a solution becuase I am havingv the same problem now 

@Vivid2236 

This is an old thread, please create a new thread for your issue if required. 

Thread locked.

Thanks.