Re: Madden 20 - Connection to peer has been lost

Thanks for the generic and scripted reply. Yes  I've tried all of these basic troubleshooting steps that I found when I searched for a solution on Google 7 days ago.

I didn't figure you guys would have a solution. 

To those doing Google searches in the future for a resolution, it seems like this is a result of playing on WiFi, which through my research has been an ongoing issue for the Madden franchise for multiple years.

Maybe the Development team will get this figured out with future adaptations of the franchise  Their still in their infancy with only 30+ years of experience. /s

@Guitarkore 

A wired connection is always advised for games over a WiFi connection for a more consistent connection. I know it's not always possible for everyone depending on how setups are in their households though. With millions of other players on different router setups, ISPs, bandwidth speeds, weather, and outside factors there will be reports of disconnections. It's not always the servers and can be addressed through network troubleshooting.

Depending on where the router is in the house and the console, if the signal has to travel through multiple walls or people walk in front of the signal path that can potentially cause disruption. Do you have your WiFi on the console set for your 2.4Ghz or 5GHz frequency? Here's a quick rundown on their difference, if you haven't switched yet try that:

"The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. 5GHz provides faster data rates at a shorter distance. 2.4GHz offers coverage for farther distances, but may perform at slower speeds. Range : how far your data can travel."

Are there other devices in the house streaming or downloading at the same time? That can up bandwidth that's being shared. If that's the case, the connection can slow down and more susceptible to disconnections.

Let us know if you're interested in troubleshooting this. I've been disconnected before in some close matchups and where I was winning in the 4th quarter in past Madden titles. Luckily, rebooting the network fixes it but I can't imagine frustration where it happens over and over again. We're here to help if you need it.

I am experiencing all of the same things along with everyone I know who plays this game. Me + 6 others experience “connection to peer has been lost” or “lost connection to EA madden servers, this game will not record as a lost” HOWEVER, it records it as a loss. I do not want to even play this game anymore, neither do any of my friends just knowing that we are going to work up a 6 - win, just to lose. This needs to be fixed, this has not happened to me this much in any other madden game ever. Disappointed.

I am beyond agravated. I have over 22 wins and 33 losses, of those 33 losses 20 are from being disconnected. I switched to a wired connection and that allowed me to get my 22 W's... and today i have loss 3 in a row due to being disconnected. I am unranked. I played over 900 games last year and was ranked in the 1900 range. I cannot damage my record anymore. I need a resolution. I have high speed fiber internet just to ensure i have a strong connection for gaming.

What can i do to remove these illegitimate losses or even completely reset back to 0.

My current internet speed

I have been having the same problem since I downloaded Madden 20 last week. I have contacted EA on four separate occasions and tried four different "solutions". Several of these "solutions" blamed the problem on my hardware. I went through all of the suggested steps anyway. Nothing has fixed the problem, not even the update. Add me to the list of frustrated buyers.

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@lawn2mow wrote:

I have been having the same problem since I downloaded Madden 20 last week. I have contacted EA on four separate occasions and tried four different "solutions". Several of these "solutions" blamed the problem on my hardware. I went through all of the suggested steps anyway. Nothing has fixed the problem, not even the update. Add me to the list of frustrated buyers.

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@lawn2mow 

I see that you've been through some console troubleshooting. Have you tried rebooting the network by unplugging the modem/router for about 5 minutes? This way a fresh connection to the EA servers is establish which can correct any lingering hiccups in the previous link? We have some great steps below that are super easy to go through in about 10 minutes of time that fix lag and disconnections for most of our players. Please let us know what happens, sorry to hear about all the trouble you've been going through.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Thank you for the reply. I did what you suggested with the modem and router. I had previously done everything in the link you provided. I am going to play a sample size of 10 games then will report the results. It may take a couple days to get back to you. Thanks again.

Here's an update on what has happened. Yesterday I played five games, four worked fine, the fifth one had the "Connection to peer has been lost problem" before the kickoff and I got a loss. Before I could play game number six update 1.11 got installed. I'm not sure if the update was supposed to fix this problem. Since the update I played eight games so far and have had the problem once.

I’ve had this same problem too. Except it always happens when I’m winning. Then suddenly it says my connection to peer has been lost and I end up taking the L.  This has happened to me more than once. It’s frustrating for me because I put all this work in to defeat my opponent then it just cuts off and I get a loss on my record. This is not fair! 

I'm hard wired and when I have a lead in the 4th quarter and my opponent quits I get a loss and nothing affects him. It only says "Your opponent is having trouble connecting to the network". Been dealing with this garbage for years now. EA sports is the absolute worst.

Bruuuhhhh, it’s folks on the game that’s undoing their connection or something, it happens pretty much every time I get a lead on someone it’ll start lagging until I get put out, then it gives me a loss!!!! UNACCEPTABLE MADDEN!! U need to fix it happens too frequently at the worst possible time EVERY TIME!!! I don’t want to keep playing with this issue. FIX IT!!!

Exactly im havingbthe same problem i feel cheated thatbwe baught a defective product and get nothing in return .they told me 2 ports were closed and askbcomcast to open them ....still same crap

Would anyone like to explain why I am up 30 points 3 games in a row.. Make all three players quit and I still get the loss in squads? Took me out of the playoff spot. One ws in the divisional game. Not going to play this * anymore until you fix this. I've played madden since 1998.. This is unacceptable.

Yo for real its annoying I got 5 losses without even playing really dumb. I should be 20-5. Take them 5 losses off my record

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@Ajhoturnot wrote:

Yo for real its annoying I got 5 losses without even playing really dumb. I should be 20-5. Take them 5 losses off my record

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@Ajhoturnot 

We're not able to make any adjustments to records but I want to make sure we have you avoid disconnections so you don't rack up unnecessary losses. Have you tried anything specific connection troubleshooting steps at all? Which platform do you play on? 

The more information we have such as your platform, what region you're from, ISP, and connection type the better we can understand what's causing this to affect you. We're always on the lookout for widespread connectivity errors and will notify the team. These seem very much like local network issues though based off the volume of contacts we are receiving and without any confirmed server issues from our side. We know when it comes to gaming, connection issues can be extremely frustrating, but we're here to troubleshoot if you're up for the challenge.

We might not be able to pinpoint the root cause the first time around, which is the nature of "troubleshooting", so we'll do what we can to help you out so we can get you back to where you want to be which is having fun.

@Umikerj 

If you get the loss that means your connection broke off from the servers first. I strongly recommend taking a look at these steps if you're seeing it happen regularly. If you're on WiFi, try switching to a different WiFi channel if your router has that capability. Going wired is ideal if possible and would be worth testing out to see if you have different results.

There's a UO Trace tool in the link below too where you can see how your connection is exactly reaching our servers. Sometimes, it may be something completely out of your control like a damaged server site your connection is pinging off along the way to our servers from in which your ISP will have to be notified about. The UO Trace results will highlight that. 👍

Connection Troubleshooting

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

This has just started happening to me.  I’ve played close to 200 h2h games.  I hardly ever quit! The past couple days it has said that my peer lost connection and gave me the loss at least 2 times , I think a couple more.  These were all before the start of the game.  I am 104-71 and ranked in the top 22000 ish.  I’m not saying I’m good but trust me I know this was not on my side.  I play a lot.  I have 300 mbps internet hardwired.  I’ve played a bunch of games and it just started doing this in the past couple days.  I always hear people bashing madden and I usually because the are crying that they lost but now I know how it feels and it’s really upsetting.  I was literally just talking about my 104-70 record and started a game , it went to the arena and before it finished announcing the matchup it said my peer had lost connection 

i have a wired connection with a 450+ download and 900+ upload speed but it keeps happening to me too please help me fix this

@DovKiingxDawgma 

Can you run a UO Trace and private message me those results? I'll need to see how your connection is reaching our servers. 

I play hard wired to the router and every game I'm getting dropped

I have been playing Madden for 15yrs and this newest game is terrible and sad. I get kicked out of games right around halftime and can be up 28 to 0 and still get a loss. It really makes me not want to even waste my time and money anymore because the record isn't honest to the skill of the player. It's all up to the madden people and their servers and any other scandals behind the certain or in the closet but they do. I think Madden is corrupt for these reasons

I am wired and home alone and every game I have played today I have gotten kicked from the game with message quoting Connection to your peer has been lost. I don’t know what to do anymore. The only way I can get a win is if their connection is lost before mine or I make them rage quit in the first 3 minutes of the game. I haven’t even made it to the 3rd quarter in a week. Please help or forever never play this game again because I can’t even play the game for 3 minutes (game time).