game frozen due to pop-ups within sims 4 opening
i've experienced this issue multiple times. when i open the sims 4 from the EA app (i've only had this issue on the EA app), there are sometimes pop-ups within the sims 4 menu with 'recommended for you' options. as i am not interested in these packs, i attempt to 'x' out of the pop-up so i can continue to the menu. however since switching to the EA app, once i click the 'x', my cursor is the spinning wheel, and it never closes the pop-up or allows me to play the game. i have even purchased a pack to see if that would remove the pop-up, but a NEW recommended one appeared once the previous one was purchased. i have not been able to play for a month due to this. i have repaired the game, uninstalled & reinstalled, removed mods, removed CC, everything, and i still can not play. has anyone else had this happen?
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