I am unable to start/draft lineup for the Mascot Madness HUT Rush mode. When I try to draft lineup the game crashes and gives the error message "Failed to retrieve data; please try again later." This is on Xbox Series X.
Attached are screenshots before and after pressing "A" to advance to draft lineup.
I've also been having this issue all week. Should have known something was up when the menu defaulted to the second (5v5) option.
Community ManagerHello, @37e85b1300821b0a @frink85 @Birdimus89
Thanks for reporting this. Are you all on Series X or just @37e85b1300821b0a? If not, please state which console you're on. Also, it would be good to power cycle. To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
The issue actually resolved itself for me last night after the reset at 5pm EST.
I was having this issue on Xbox series S.
Community ManagerThanks for letting me know. Apologies for the frustration. If you experiencing an other issues, please reach out again. Good luck and have fun!
@EA_Aljo I’m on PS5. Tried the power cycle and a de/re-install and still getting the same error message.
Community ManagerTry deleting your personal saved data. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.
