Forum Discussion
13 Replies
- @frink85 Dealing with the same issue
I've also been having this issue all week. Should have known something was up when the menu defaulted to the second (5v5) option.
- EA_Aljo2 years ago
Community Manager
Hello, @37e85b1300821b0a @frink85 @Birdimus89
Thanks for reporting this. Are you all on Series X or just @37e85b1300821b0a? If not, please state which console you're on. Also, it would be good to power cycle. To do that, unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
The issue actually resolved itself for me last night after the reset at 5pm EST.
I was having this issue on Xbox series S.- EA_Aljo2 years ago
Community Manager
Thanks for letting me know. Apologies for the frustration. If you experiencing an other issues, please reach out again. Good luck and have fun!
- frink852 years agoRising Traveler@EA_Aljo I’m on Series X as well. I’ll try the power cycle and see thanks.
@EA_Aljo I’m on PS5. Tried the power cycle and a de/re-install and still getting the same error message.
- EA_Aljo2 years ago
Community Manager
Try deleting your personal saved data. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate NHL 23 and delete the saved data.
- frink852 years agoRising Traveler@EA_Aljo Hi, I tried power cycling and that did not work.
When deleting personal saved data from the Xbox Series X, would it be the data under my gamertag or the data under "reserved space"? my gamertag data is 2.0 MB while the "reserved space" data is 1.0 GB. - frink852 years agoRising Traveler@EA_Aljo I figured it out from another post https://answers.ea.com/t5/Technical-Issues/Failed-to-retrieve-data/m-p/12240609#M2280 and deleted my personal saved data. It did not fix the issue I'm still unable to play the Mascot Madness mode in Rush.