Hi,Recently i contacted. EA about my missing accessibility settings. I was told to share this in our community.I am playing Xbox series S. Since the beginning of season 13 i dont have acces to my accessibilty options. It doesn’t show back in the mainscreen and some settings are missing in my general settings. I noticed this because i can’t type text ingame (speech by robot) (TTS, Text to speech) anymore. i tried tot change xbox settings, no results.Can someone / or the devs tells me/us what to do?Thank you!

Checking on my side I seem to have the appropriate TTS options in0game, though I have seen other reports of folks claiming they don't have the options in-game. To me it sounds like there's some Xbox setting that's a factor here. I wonder if you have a friend (or just an alt) log into Apex, does it work on that account?If it does, you could then check the various privacy/accessibility settings to determine what the holdup is. You mention going through them, but as you know there are a lot of options so perhaps there's some setting hidden off in some corner that's a factor. Do you have parental controls on your system? I'll have a fiddle around on my side to see if I can get it to act in the same manner as your system, and hopefully we can figure this one out.

Hi @ROTTERDAM-BOSS, I'm poking my team on this. Will come back to you. 🙂 /Atic

@EA_DavidHi David, thank you for having my back!To answer your question, no i have no parental control on my xbox.First thing i did is compare my main screen (missing accessibility button) and settings to my friends, for them everything was normal. Second thing i tried is a login in to a other account on my xbox, in this case it was still missing. I changed everything back aswell to default settings.I also tried changing settings in “Game and chat transcription” in my xbox settings.I will add another picture of me missing this option in main screen.Please let me know if i can do / try something else!

@ROTTERDAM-BOSS I'm very sorry for not responding sooner, need to double check my notifications as I should have seen this. As for the issue, I'm still kind of stumped. It seems to be related to privacy in some form, but I haven't been able to identify a specific setting. If it's happening for the new account you create but not affecting your friend, then that sounds like there's some default template that your local system is using. Have you been able to test your account on another system, or even a previous-gen xbox? It's ok if not.Edit: to go off a colleague's suggestion, can I check if you are in, or have been in, any Xbox Insider previews?

@ROTTERDAM-BOSS Thanks.And sorry for being unclear, I was referencing the Xbox Insider Program, as this will have some early iterations of the system UI it might be a factor. However if you haven't taken part, we can discount that.Thanks again.

“Missing” Accessibility settings. (TTS)

21 Replies

EA_Atic
DICE Team
3 years ago
Hi @ROTTERDAM-BOSS, I'm poking my team on this. Will come back to you. 🙂

/Atic
EA_David
Community Admin
3 years ago
Checking on my side I seem to have the appropriate TTS options in0game, though I have seen other reports of folks claiming they don't have the options in-game.

To me it sounds like there's some Xbox setting that's a factor here. I wonder if you have a friend (or just an alt) log into Apex, does it work on that account?

If it does, you could then check the various privacy/accessibility settings to determine what the holdup is. You mention going through them, but as you know there are a lot of options so perhaps there's some setting hidden off in some corner that's a factor. Do you have parental controls on your system?

I'll have a fiddle around on my side to see if I can get it to act in the same manner as your system, and hopefully we can figure this one out.
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_Atic first of all, thank you so much having my back. I spent days to resolve this issue by myself, breaking my head over this.

Please notice my reaction to @EA_David below.
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_DavidHi David, thank you for having my back!

To answer your question, no i have no parental control on my xbox.

First thing i did is compare my main screen (missing accessibility button) and settings to my friends, for them everything was normal. Second thing i tried is a login in to a other account on my xbox, in this case it was still missing. I changed everything back aswell to default settings.

I also tried changing settings in “Game and chat transcription” in my xbox settings.

I will add another picture of me missing this option in main screen.

Please let me know if i can do / try something else!
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
Missing accessibility button “mainscreen”
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_Atic @EA_David

Hi guys,
Sorry for asking, is this one still on the to do list?

I just can’t find the issue, really need your guys help!
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_Atic You guys already found some solutions?
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_Atic hi, none of you devs responding. Can i still expect an answer?
ROTTERDAM-BOSS
Seasoned Adventurer
3 years ago
@EA_David Hi David, did you guys had a look at this already?
EA_David
Community Admin
3 years ago
@ROTTERDAM-BOSS I'm very sorry for not responding sooner, need to double check my notifications as I should have seen this.

As for the issue, I'm still kind of stumped. It seems to be related to privacy in some form, but I haven't been able to identify a specific setting. If it's happening for the new account you create but not affecting your friend, then that sounds like there's some default template that your local system is using.

Have you been able to test your account on another system, or even a previous-gen xbox? It's ok if not.

Edit: to go off a colleague's suggestion, can I check if you are in, or have been in, any Xbox Insider previews?