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maxrfain00's avatar
maxrfain00
Seasoned Newcomer
9 months ago

Account was Hacked over two years ago. Still trying to get it back.

I want to know if there is anything I can do to get back an old hacked account. It was hacked around October 2023 might be wrong I really don't know tbh but it was a long time ago. Ive tried going through the ban appeal process but every time i try to "resume case" it doesn't work leading to the case being closed and me being more lost than before. Ive lost hope for this account I cant play on my xbox account or steam account because of this which sucks. The only way I can log into the account to view the ban history and appeal is through my steam account they changed the email at the time so i cant log into it with another email. somehow one of my emails used to login to another ea account that i don't use (this one) is the secondary one of the same hacked account. I cant access the account manager, I cant appeal it. I just want answers i miss the account and all the stuff i had on it.

Slight update: Ive figured out the email account in full and somehow managed to log into the account manager with my steam and then changed the password since i still have the ability to send verification codes to my email. I now have access to the account but kinda useless since its banned.

1 Reply

  • maxrfain00  You would need to contact the EA Support Team regarding your hacked account, and then the EA TOS Team regarding the ban as neither can be handled on the forums.

    Note: When a player gets banned, they have up to 3 cases to appeal their ban, (which each case is handled by a different person from the EA TOS Team). If the player is not unbanned within those 3 cases, (especially if they were told to "not expect anything further"), then that unfortunately does mean that the ban will be upheld.

    I wish I could help further, but I cannot, (I don't work for EA or for Respawn either).

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