Forum Discussion

Tripl3Zero's avatar
Tripl3Zero
2 years ago
Solved

Banning players without explanation is a failure to the customer.

Banning players without explanation is a failure to the customer.  A month after purchasing the FF7 event in its entirety, My account was banned for TOS infringement with no other explanation. No sp...
gameplay discussion
  • Asmodeus566's avatar
    Asmodeus566
    2 years ago

    @Tripl3Zero 

    Not to sound insulting but: 

    "As a player for 8 years with 1500+ hrs on the game, this is insane to me."

    The game was released in 2019 that's only 5 years.

    Back to your main concern however, here on AHQ we cannot assist with bans etc.

    You may want to check your junk/spam folders for notifications as to the reason and or login to your account and check the ban history.

    If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

     

Asmodeus566's avatar
Asmodeus566
Hero+
2 years ago

@Tripl3Zero 

Not to sound insulting but: 

"As a player for 8 years with 1500+ hrs on the game, this is insane to me."

The game was released in 2019 that's only 5 years.

Back to your main concern however, here on AHQ we cannot assist with bans etc.

You may want to check your junk/spam folders for notifications as to the reason and or login to your account and check the ban history.

If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/

 

  • Tripl3Zero's avatar
    Tripl3Zero
    2 years ago

    My fault on the years- i've been a player since day 1, I think the emotional trauma made it feel like a decade lmao 

    • Asmodeus566's avatar
      Asmodeus566
      Hero+
      2 years ago

      @Tripl3Zero 

      No problem.

      I can understand the frustration and how that might feel.

      I am a day 1 player myself and Apex helped me through the whole Covid lockdown Blues.

      I hope that you can get your account restored.

      Best of Luck. 

      • Tripl3Zero's avatar
        Tripl3Zero
        2 years ago

        They stood by thier original claim of me cheating. This is most sad as i've never cheated.  Not seeking recourse on this thread just sharing for more players to see.