Game progress missing

dreadheartz  When you resumed playing the game on Steam, did you sign back into the same EA Account that was used the first time around? (This is because your Apex game progress is stored on your EA Account, not your Steam Account).

Furthermore, was either your EA Account or Steam Account banned prior to Cross-Progression? (Any account that was banned prior to Cross-Progression had all of its data excluded, (which meant that if you had, (for example), a level 100 Xbox account, and a banned level 500 PlayStation account, the PlayStation account's data was lost after Cross-Progression)).

No, either account has bad behaviour.
Yea, after I tried to log in back to the same EA account with different pc and launch Apex, still the same.
My progress was gone. I'm thinking about this might be cloud syncing issue?

Hey dreadheartz,

Keep in mind progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress. It is not possible to transfer progress between separate EA accounts.

In this case, the account you're posting from now is not the original EA account you had played on since season 8 - 10. You will need to re-link your platform to its original EA account to try restoring any missing progress. If you've already re-linked the original accounts and the progress has not returned, it would be lost permanently and unfortunately cannot be recovered.

If you're running into any trouble recalling the correct account or getting the original accounts re-linked, please contact support directly so they can take a look.