Hacked and banned, no response from EA
My EA account (which is linked to F1, FC24 etc.) was hacked (email address changed to a russian address (also in this forum)) and then banned. I didn't do anything against EA rules and so there was no reason to ban me.
I opened multiple cases (dispute ban and others) but can't seem to get ahold of EA support. In all my cases, I got no instructions. I also can't seem to get the option to "Live-Chat" with EA, as described in this forum-post (https://answers.ea.com/t5/EA-Allgemeine-Fragen/Konto-gehackt-und-EA-antwortet-nicht/m-p/12766458#M700).
EA responses to my cases were:
- "overturn", with no explanation
- "Waiting on Player", without any instructions
- "no fix" or they just "closed" my case
I'm not sure if EA is contacting the russian email address, which would be ridiculous, because when disputing a ban, you enter the address where you want to be contacted and I always entered MY email.
Please help with either of the following:
- Get EA to remove the russian email adress and reinstate the email address from before
- Tell me how to unlink the EA account in question from my PSN (I can't do that because the account is banned), so that I can set up a new EA account and finally play FC24 online.
Your help is much appreciated!
Kind regards,
Denis
as Midnight9746 already mentioned correctly, unfortunately we can't help with this kind of cases on the forums.
I can totally understand that this is a pretty frustrating situation, but I can only give you the advice, as in the German thread, to contact EA Support.
If an account has an active ban on it, they will only be able to contact via email. So, best would be to create an email case and explain your situation there in detail.
-Vendcera