Hackers able to unban themselves
Over the past couple of moths, strange things have been going on on my Origin/Apex account. First thing that I noticed is that someone has been playing legends I never play, the said legend would be...
Forum Discussion
Apex Legends is a free to play game, that is the main issue with the cheaters and hackers because when they get banned they just go "Oh I got banned... I guess I will just make another account to cheat and hack on."
@ShowMeUrDeathBox This is a whole different situation. The hacker opted out for hijacking my Level 380 account, instead of making a new one. And even after he got my account banned, he managed to get it unbanned and continue playing on it. I can also play on it, I have access, but I don't want to put any of my friends at risk of "hacker association" ban .
EA_MakoCommunity Manager
Hey @OWreject,
I can absolutely understand the concern, but fortunately this looks no different than other accounts that were previously compromised and have had the Apex action cleared by our ToS team due to that compromise.
This action was absolutely removed by our ToS team as they investigated further and realized the activity was due to someone else accessing the account. Once you updated the login information that would have re-enabled the account.
While I'm not seeing any logins from anyone else since that information was updated, if you've completed the security steps above and still suspect someone else may have access to the account please feel free to reach out to an advisor so they can go through the account with you. Afraid that's not something we're able to do in further detail on the forums.
@EA_Mako Ok, I didn't notice any activity in Ranked lately. I Guess the account got grinded to Platinum IV before the ban and not after, but I just didn't notice it.
My question now, Is there anything that can guarantee that my friends wouldn't get banned for "cheater association" if they group up and play with me? If my account is still compromised and someone is playing alongside me, could we use this thread as proof to absolve them.
- EA_Mako@OWreject
We wouldn't be able to use this thread as proof to prevent any account actions, no.
Our ToS team would need to investigate any actions taken and they'd base their findings purely on what can be verified in our records.
I'd definitely suggest reaching out to an advisor if you haven't already so they can help make sure the account's secured and there hasn't been any additional access. That's going to be the best way to prevent any other actions from taking place whether on this account or for your friends.
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