Heirloom Shards broken for Day 1 players

I've been playing since literally the first day I've opened well over 1000+ packs and bought many and still only got 1 heirloom shard pack ever and that was probably 5 yrs ago now. Yet I have friends and people I know play a few years some how have over 3 and upwards to 9. How does this make any sense? 

Someone please look into Day 1 players shouldn't have this issue I've spent hundreds on the game it's not fair people who've spent nothing get rewarded better🤦🏽‍♂️