In game chat system needs rework urgently

Dear Darko,

as previously mentioned there is nothing that was inputted in chat that would violate the TOS to terminate,

Had my account been hacked, it would still not merit a ban. That’s why I am so upset by this

If I may ask you a question,

I’m sure you have many years spent working with EA,

how would you feel if after all those years of good behaviour, you were answering a question from a costumer and instead of the word “ask,” you accidentally spelt the a rude word used to describe “butt.” 

and then you wake up to see your account permanently banned, all your assets deleted, and all those years never existed, furthermore there is no way to plead your case other than an email that sends the same (slightly altered) response every time.

the difference between that fictional scenario and mine is the word that was typed was not even a swear word but like any other word such as “ask.”

in my opinion it’s even more ridiculous now because if the case if the TOS team can pick and choose definitions of words then the chat system should be removed altogether. In no world does it make sense that a player can scream every swear under the sun, with zero consequence, and ban players who don’t use any swears in the chat, but maybe the TOS rep decided they’d ban anyway.

(also, how I know there was no swear inputted in the chat is because the first email they sent they listed the words they banned me over) 

There is nothing that we can do to assist @borna_lk if our TOS team has denied your appeals.

You are responsible for all actions taken on your account.

Darko

Dear Darko,

if I am responsible for all actions taken on my account, the TOS should be responsible to make decisions based on fact not interpretation.

e.g not to take a word that has no bad meaning and make their interpretation. To do otherwise should merit EA as a company to not be allowed to have in-game chat functions as the TOS team is neither fair with their decisions nor responsive for their appeals

@borna_lk 

Its exactly that the automatic ban system for the chat is doing. Its not interpreting the context; it just detect certain words or variations close to those word and flags you for it. I am not 100% certain of this but MOST LIKELY; you also need a teammate to report you for it for the system to actually punish you. I have been temporarily banned for saying "I didnt have any fword ammo", i.e just a swear word when playing with randoms but when I play with a premade trio, we type things to each other sometimes much worse than that without getting banned.  But perhaps its just disabled if you play premade trios. FACT WAS: certain prohibted words were said from your account. No interpretation at all needed.

Look at it this way:

It was not you who was banned, it was the account from which the bannable offense was committed from. Totally fair and the only way to handle such matters, both prohibited chat text and hacks/cheats. Imagine hackers getting a free out of jail card by just saying "it was my little brother who doesnt know any better" =)

Hacking is not comparable to swear words in my humble opinion.

the chat words that were inputted were “knee,” and “grenade.”

in seperate messages. Interpreted as only what I can assume is a similar sound to a variation of the N word. 

when my nephew was instructed by the other players to type in two simple words that even had difficulty understanding the gimmick of, I don’t believe that no longer constitutes a bannable offence, especially when my nephew said those players were cursing, calling him names, etc. 

Do you believe in the real world people should also get the same punishment for not wearing a seatbelt vs. driving drunk? 

I offered the TOS team to suspend the account for up to 1 YEAR, which I strongly believe is a more than sufficient punishment for any swear but for the words “Knee,” and “Grenade,” there is no world I believe a 5 year account should be banned for that. 

@borna_lk 

I totally agree that Respawns rules are silly. I think its ridiculous that you get banned for words other than pure hate speech, sexism and racism, in a game where the main  goal is to shot other humanoids in the head =) This especially now since, just like you mentioned, the voice chat is literally no mans land. You can recite Mein kampf without getting banned hahaa.

My comment was more about the general responsibility of your account  etc etc. So if your nephew had written something else, like for instance a word thats very similar to the nword but actually means someone who complains alot, then I would undrstand the bann since it doesnt matter who is behind the computer. But knee and grenade seems very strange. No memes or anything if you google it.

Those times Ive been banned for "chat abuse", they mailed me the chat logs.. Did they really send a mail something like

"

HERE'S WHY:
While reviewing your account, we saw:

Apex Legends

Your name: Knee

Your name: Grenade 

We consider this to be Hate speech.

"

 Then I understand your frustration

never chat in any american games , their ToS is so pathetic and ridiculous that you can get ban for anything and it's obviously automated like the guy who got perma banned for saying "nice gg"

the joy of modern gaming 🙂

Totally agree, I actually got confirmation to send my proof to penguinz0 from YouTube,

I’m glad someone who has the audience to make a change will talk about this issue.

in no world should EA feel comfortable taking $1,000’s of dollars from its players and have the same level of comfort in banning their account over “nice gg.” If these accounts have such little value to ban them and no recourse to appeal (TOS email is not a recourse) then they have no business charging $35 for a skin + gun bundle for 1 character. 

Going to go ahead and lock this now as it's got to the point where misinformation and conspiracy theories are being shared.

If you use language or combination of words that can be read as offensive then our team will action it accordingly.

Darko