Missing Apex Coins after redeeming Xbox code

hello ?

EA_QueenBee​   Hello, I’ve been waiting for a resolution for a very long time. It’s been 13 days already and I still haven’t received my money. I want my money back.

Hey zooaunzoo1​,

If you want a refund, you'll need to reach out to the retailer where you bought your code.

As for not owning an Xbox, do you have a friend who does that can let you log in with your details to start up Apex to see if that makes them appear? You can always try reaching out to our live support team, but I fear that they'll tell you to start the game via an Xbox as well.

EA_QueenBee​ 

They won’t give me a refund because it’s already past the allowed refund period. Could you please provide me with another solution? I’ve been waiting for a very long time already.

Also, how am I supposed to start the game on Xbox when I don’t own one, and none of my friends have an Xbox either?

zooaunzoo1​ The only solution is to log into your account through an Xbox because when you make purchases or redeem codes on other platforms, it isn't shared with EA, so your EA Account has no idea that there was anything redeemed on Xbox. 

Once you log in on an Xbox, then your Xbox Account will activate the Apex Coins that you had redeemed, at which point it would then be made aware to Apex that you now have Apex Coins.

Note: I've had a similar issue where a friend had gifted me Apex Coins and a few Legend Editions, (when those were still around), through Steam, but I use the EA App and was forced to download Apex on Steam just to redeem those items.

Midnight9746​  I understand what you’re saying, but in my case, I already tried launching the game through the Xbox app on PC. The problem is that it only gives me the option to run Apex via the EA App or Steam anyway. So even if I start it from the Xbox app on PC, it still redirects to EA App or Steam, which means it doesn’t actually activate anything on the Xbox side. From what I understand now, that means using the Xbox app on PC doesn’t help at all in this situation. The only way to make it work is to log in and launch the game on an actual Xbox console, right? 😅 If that’s the case, then I probably won’t be able to access the coins since I don’t have an Xbox. Thanks again for your help.

zooaunzoo1​ Yeah that would be correct, the Xbox App on PC won't work since it's on PC. 

The only thing that I can think of is seeing if there is a cloud gaming service, (similar to Nivida's GeForce Now), where you can launch Apex through your browser where it would play Apex on an Xbox, (but I don't think one exists).

Besides that, the other option is to use a friend's Xbox, (but please don't share your login information with them).