Well, no I didnt forget about the rank. They did explain to you that its not possible for them to "revert" accounts or modify loot content of an account for technical reasons. So this means they cant "take back" loot from you that you already own OR reset the rank, meaning that these issues are already solved. There is nothing they can do about it.
So the only question that remains is if they would give you back the Apex coin and let you keep whatever loot this hacker bought for you, a question that dont really have an opinion about, but what I mean is that I do understand why Respawn choose to go with the "no refund if you get hacked"-policy. There are millions of players and they probably get thousands of similar mails every day about coin refunds. "I bought the wrong skin, can I get a refund?", "my little brother logged in on my account and bought stuff, can I get a refund?" etc etc. So all im saying is that I understand that its much easier to have this canned answer that a customer support guy can give in all cases, rather than having to deal with each and every case, involving technical staff etc.
These two replies says it all:
"I wish I could restore it however, as you know that all system is automatic and controlled by servers and we can't overwrite the servers therefore we cannot alter it through any tools or other
"I wish we could but sad part is that we do not have option to compensate at all in apex hacked account issue and I have already confirmed it for you with my specialist team and they denied it."
Yeah, well... I think that's bad service hence why they lost me as a player. Which is way more expensive. And if adding a solution where customer service can adjust your rank would keep all those players I think that's that would be a worthwhile addition. I didn't come to the feedback forum to hear that the things I'm suggesting aren't a feature right now.
Community Manager
