Hello,
I had the same thing happen to me today. I logged on and noticed nearly all of my dailies were complete. Then I saw that all of my apex coins were spent. Unfortunately, I was nearing the pitty timer and I knew it. I recently had some extra money and bought a whole bunch of packs to push my pity timer and I knew I was about to hit that mark very soon. I checked my heirlooms and yep! Just my luck! They got heirloom shards and decided to spend it on an heirloom for a legend that I never play. So this isn't just some apex coins, this is nearly 500 loot boxes worth of my hard-earned money and it would cost them literally nothing to take the heirloom back and let me choose the one I actually want. Even if they can't take the one back, it would cost them nothing to just give me heirloom shards. They don't care about the player's experience or the small fortune that we have invested into their game and that is really sad.
I didn't read your chat because I didn't want to be triggered but I know it was probably similar to mine. i told him that I reset my password and set up 2-factor and then I told him why I was contacting support. He ignored my reason for contacting support and spent the next 15 minutes telling me how to reset my password and activate 2- factor even though I had already done that. I'd rather them just tell me that they can't do anything than pretend to care and waste more of my time. I didn't save my chat logs, but somehow I didn't even give the slightest impression of annoyance hoping that they would help me by escalating to a tier 2 support or something. No such luck.
Community Manager
