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Midnight9746's avatar
Midnight9746
Hero+
5 years ago

Question About EA Support Rules

Whenever I go to report a player on Apex to EA Support, either for cheating or for being rude, I get told everytime that "by the TOS they can't tell me if any actions take place" AKA they won't tell you about "yeah, we banned this player". Why is it on Twitter and Reddit, there's Devs saying a player got dealt with?

What's the difference in the TOS? I tried asking customer support, and the window just said "reconnecting to <the person helping me> and then a new EA rep picks up and started the chat over again.

I'm just curious as to why support won't tell you why, but devs would on other platforms.

gameplay discussion

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @Midnight9746 

    It's a privacy issue. We're not supposed to discuss accounts you don't own. If a developer is doing this, please send me a private message with those details so we can look into this.

  • Midnight9746's avatar
    Midnight9746
    Hero+
    5 years ago
    @EA_Aljo I its a privacy issue, then why are there (what I assume are the actual devs on the Apex Reddit page) Reddit devs saying "Banned" and such?

    @PogeNoob I didn't say anyone's name yet. I'm just trying to figure out why one group says "nah" and the other tells you.

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