Warning: 501 Apex Packs - 0 Heirloom Shards
I opened 501 apex packs yesterday (in one sitting - 100% positive 501 packs) with the sole purpose of getting an heirloom. Surprise, surprise, no heirloom shards. I was dumbfounded and contacted support via chat. Support guy was very nice, but clearly couldn't do anything to address the (expensive) issue.
The biggest takeaway from the support chat was that the support rep freely admitted the following:
"I have just consulted with the concern team regarding your issue. Please first of all, accept my apology for the inconvenience caused. I would like to inform you that there are some technical difficulties going on server and there are many players facing the same issue."
What the what?
Question 1: Why in the world are apex packs still being sold or allowed to be opened if this is a known issue "many players are facing"?
Question 2: Anyone have a similar issue?
Given what the support rep clearly stated, just a warning to anyone thinking about trying to get an heirloom - it is not "technically" possible at this time. I can attest to it not being possible with 100% certainty.
Haven't gotten a response from Apex, but if this topic gets any replies and people have interest, I will keep the post updated.
**Update**
OMG! I was just told by 2 separate support reps that every single post I have ever read regarding the chances of getting an heirloom are wrong. They both made it very clear that you are not guaranteed heirloom shards if you open 500 packs. I am in a state of shock.
Has the entire APEX community been operating under false assumptions that 1 in 500 chance does not mean what all these websites (including EA's website) says that it means? That if you open 500 packs, you may not get heirloom shards as clearly stated here:
https://www.ea.com/games/apex-legends/about/frequently-asked-questions
If you think I am exaggerating the above, I have the support chat transcripts to prove it.
**Update #2**
I simply couldn't believe what support was telling me, so I contacted them for a 3rd time. Not even joking when I say this, but the support reps recommended solution, after opening 501 Apex packs with the sole purpose of getting an heirloom was to - wait for it - "Open more Apex Packs". I kid you not.
My anger over this issue immediately disappeared based on the belly-aching laughter this recommended solution caused. Sheesh - what universe are we in?
