Forum Discussion

5 years ago

Zero heirloom shards in 80 apex packs...

I opened 80 packs to find absolutely zero heirloom shards. Its the only reason i bought them. I don't give a * about a legendary banner for Gibraltar... complete ripoff and I want my money back.

gameplay discussion

Drakenguard22

5 years ago

@madmarty87 You have a 1 in 500 chance of heirloom shards every time you open a pack, this means 1 of every 500 packs is guaranteed to give you shards

EA_Kent
Community Manager
5 years ago
@Drakenguard22 wrote:
@madmarty87 You have a 1 in 500 chance of heirloom shards every time you open a pack, this means 1 of every 500 packs is guaranteed to give you shards

That's not entirely correct. There is a chance to pull heirloom shards from every pack you open, but it's very low. According to the FAQ on the Apex Legends website the probability is less than 1% every time you open a pack.

The 500 pack number that people reference comes from the bad luck protection that's built into the game. This means that if you've opened 500 packs without ever pulling any heirloom shards you would be guaranteed to get them on the 500th pack. If you get lucky and randomly pull shards from a pack that would reset the bad luck counter back to zero and it would start counting back up to 500.

/Kent
- E9ine_AC
  Hero+
  5 years ago
  @EA_Kent What about us who didnt get the choice but the games coding picked for us? I am sad I just dropped another 200 + into packs for no shards so i can maybe get the 1 i want. While these new people get the choice of their own and i have to live with blood hound who i never play nor will i ever. I am sad was hoping with event going id have better chances but nope still having drop hundreds for 1 single item is little much. The rarity of these is beyond wrong with the amount money ive put in. Well over 1 thousand bucks. Just for heirlooms.. To have it picked for me. Is there nothing in the future coming to make this right?
  - EA_Kent
    Community Manager
    5 years ago
    @E9ine_AC
    
    I can understand where you're coming from, but that's the way the game was initially set up before the heirloom shards were introduced. I haven't heard if there are any plans to allow the option to exchange or refund an heirloom, I'm afraid.
    
    /Kent